TripAdvisor allows the management or representatives of accommodations, restaurants or attractions to respond to reviews written about their property. Responses meeting our posting criteria will be displayed directly below the review you are responding to. While we may edit your responses for spelling or grammar, please make sure the response is written as you wish to see it posted on our site. We will not post responses directed solely to the author of the review, to TripAdvisor staff or those commenting about TripAdvisor policies. Before posting your response, we may contact the property to verify that you actually do represent it.

In order to post your management response, it must be:

• Family-friendly - No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No reports of deaths, violent criminal activity or participation in drug-related activity.

• Unique and independent - We allow one response per review posted on our site. Please coordinate with other authorized management or owners of your property to make certain you are the one designated to respond to the review.

• Original - No quoted material from other sources, no hearsay, and no material published elsewhere. This includes correspondence from a guest or other third party.

• Professional - Management responses are posted below the review you specify when you write the response. They are read by general TripAdvisor users, and therefore should be written in a manner that is representative of the customer service policies of your business.

• Relevant to all TripAdvisor users - Management responses may not threaten or coerce a reviewer or attempt to suppress reviewer contributions on our site. We don't allow responses requesting more information from a reviewer; no accusations specifically directed at a reviewer; no personal insults; no speculation as to the identity of the reviewer; and no comments of a personal nature. Also, no responses directed to TripAdvisor staff or commenting about TripAdvisor policies.

• Respectful of Personal Privacy - Responses may not contain the personal information of any person, including names, addresses, phone numbers or other information that may be used to identify an individual.

• Non-commercial - No commercial web addresses, e-mail addresses, or phone numbers and no promotional material of any kind.

• Language - Management responses must be written in the same language as the review.

• Written with standard e-mail etiquette - No ALL CAPS, HTML tags or excessive typographic symbols. Please note that most text and paragraph formatting, including lists, will not appear in user reviews.

• Submitted using a valid e-mail address - No fake e-mail addresses, please. We may need to contact you if there is a problem with your response.