We just returned from a trip to the Lindo - we are a family of 4 with a 14 year old and 12 year old. While we made the best of it, maintaining the motto "a bad day at the beach is better than a good day at work", this property is not worth the money they charge.
If you haven't booked yet, look elsewhere! If you have, make the best of it by enjoying the beautiful pools and grounds and taking the opportunity to lose a few pounds by not over-indulging in food and getting a lot of exercise walking!
Specifically: we did not expect much in the way of quality food, and got what we expected! I had gone with the idea that we would avoid eating fresh fruit and vegetables to minimize the chances of getting sick. But we found the sauces used in cooking the meats to be inedible, so relied on the plain foods like bread, cheese, fruit, etc.
There is only one beer - Dos Equis on tap, served warm. It was fun at first but got old quickly. We did find Corona in bottles in the Brazilian restaurant on our last night and it was served cold. We enjoyed a few and tipped heavily! Our travel agent told us there would be at least one American beer but there was not.
To call the beds firm is an understatement - even the kids complained they were not comfortable. The pillows are about as comfortable as towels. If you can take your own, do so!
Pack a hairdryer if you need it to style your hair - the ones in the rooms are awful and get too hot to touch if you leave them on for more than a few minutes.
Most of all we were appalled by the lack of caring and service exhibited by front desk staff! We had questions, and they brushed us off without really answering. They NEVER followed up on our inquiries regarding A/C not working, hair dryer in one room not working, TV not working, finding the shuttle schedule....we plan to write a letter to Iberostar Corporate because I can't believe that the owners of this hotel want their front desk staff to be so careless.
I speak limited Spanish, and tried to converse with them using written Spanish at times because I am better at it...the night manager laughed and then mocked me in Spanish to the other employees.
Needless to say, we will not visit an Iberostar again.
In spite of this, we refused to have our vacation ruined and really did enjoy the gorgeous weather, pool, and grounds!
Had I paid less, I would have taken the careless staff more "in stride" but I expected to be treated better given the high price. I have no idea how this property got its rating!
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