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Courtyard by Marriott Isla Verde Beach Resort: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 261 reviews
261 Reviews
5.0 of 5 stars
94
4.0 of 5 stars
96
3.0 of 5 stars
36
2.0 of 5 stars
22
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 260
Description: Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect... This description is based on information provided by the hotel.
Address:
7012 Boca de Cangrejos Ave
Carolina 00979
Puerto Rico
Check Rates: $251 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Courtyard by Marriott Isla Verde Beach Resort

( 14-18 of 261 )
“Wonderful place!”

Courtyard by Marriott Isla Verde Beach Resort

5 of 5 stars
South Carolina
Jun 12, 2008
1/1 found this review helpful

We stayed here for a few days before departing on a cruise. The hotel and amenities are great! Nice restaurants, nice pool & beach, good workout facility VERY FRIENDLY STAFF! Mr. Arroyo and his staff did everything possible to make us feel like we were the most important guests there. Carlos the bartender was very nice and Rose in the Salsa Restaurant went out of her way to make our dining experience one to remember. Bananas Ice Cream shop has great salads and sandwiches if you are looking for something lighter than a full meal. Our oceanfront room was spacious and clean. Some reviews did say that the proximity to the airport was a problem with noise. There were a lot of planes during the day but at night we didn't notice anything from our room. We will definitely stay there again when we return to San Juan.

  • This TripAdvisor Member:
    • Liked — Friendly staff
    • Disliked — Location is not close to golf courses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccumomsc's Summary
Date of Stay: May 2008
Traveled with: Other
Visit was for: Quality time with family
Age group: 35-49
Member since: September 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $251 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great”

Courtyard by Marriott Isla Verde Beach Resort

5 of 5 stars
Ponce, Puerto Rico
Jun 11, 2008

Great Hotel, everything was avaliable in just one place: breakfast, lunch, dinner, bar, music, casino, pool, beach, in-store, etc.. The room was very comfortable and pleasant and was attended readily and quick by the maids each morning.
A little above price but we had a very good time. We even got to watch two wonderful weddings in the garden by the pool during the weekend.
The airport was near and so we could watch airplanes departing and airplanes arriving.

  • This TripAdvisor Member:
    • Liked — Many things in just one place.
    • Disliked — Service sometimes was slow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LadyBug04's Summary
Date of Stay: June 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: July 04, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $251 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice beach but noisy”

Courtyard by Marriott Isla Verde Beach Resort

3 of 5 stars
Atlanta, GA
Jun 2, 2008
1/1 found this review helpful

The hotel is dated but clean. The staff was fine. Restaurants in the hotel are mediocre but it is fun to watch locals dance in the Salsa bar in the evenings. The beach is better than we experienced at The Intercontinental or El San Juan up the road. However, this hotel is very close to the airport and every twenty to thirty minutes you hear one of the jets take off from the airport. You don't really hear the jets from inside the hotel but definitely while on the beach. Not many restaurants within walking distance and it is a $20-30 cab ride to Old San Juan.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellir's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 01, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
CourtyardIslaVerde, General Manager
(Management representative)
Jun 18, 2008
We are pleased that you enjoyed your stay at the hotel, especially our beautiful Blue Flag beach. Regarding the noise comments, unfortunately there are some things out of our control when it comes to out-of-doors. We do hope that the enjoyment you had during your stay outweighed this issue.
Regards,
Luis Rivera, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $251 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful location”

Courtyard by Marriott Isla Verde Beach Resort

4 of 5 stars
Canton, Ohio
Jun 2, 2008

Pros: Beautiful beach, 5 places to eat inside, swim-up bar, casino, most rooms have some kind of ocean view with balcony (smaller balconies farther back), close to airport, close to Pinones

Cons: The closest hotel to the airport = Noise from planes (this noise is drowned out by the two balcony doors and ocean waves for the most part), For those not all uppity, the clientel can be, Not close to Old San Juan ($19 taxi or 45 min bus ride)

For those that like nature, this would be the hotel because it's close to Pinones -absolutely beautiful area
For those that like the night life and such, pick a hotel closer to Old San Juan

All the ameneties are great and the food was generally good, but it's a shame a nice hotel can't offer some good food at reasonable rates. We ordered a shrimp dish from the expensive one - 6 shrimp for $32 and not much more.

  • This TripAdvisor Member:
    • Liked — The beach
    • Disliked — Distance from Old San Juan, the pillows and the food at the restaurants (the expensive one was good, but the others could improve, along with price, terrible service at Bananas(smallest diner) because of long waits - not enough help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zoesah's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $251 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Could be better”

Courtyard by Marriott Isla Verde Beach Resort

2 of 5 stars
Atlanta, GA
May 27, 2008
2/3 found this review helpful

This hotel is best suited for a short stay or overnight stop. Having traveled extensively within the Marriott brand, this hotel falls short of expectations. Would not recommend this hotel for a family vacation or long stay.

On the positive side, the hotel does have a nice selection of restaurants, bars and buffets, though they are a little on the expensive side. The hotel itself is updated with nice furnishings and large LCD televisions. Airport noise was not a disturbance inside the hotel, it is well insulated.

On the negative side, this hotel is not the cleanest Marriott in which I've stayed, but it is not the worst either. The beds and pillows were quite uncomfortable and during the week the hotel began some renovations of the pool area and casino. Nearly all slot machines were closed (they left five 1 cent slots, but cleverly--and to my disappointment--left all the high roller slots. The beach service was very good, but be advised that they have only a handful of umbrellas for guests. On the weekends it can become a fight for the umbrella--leave your chairs and someone takes them--I even saw someone run over and pull am umbrella out of the sand when a couple got up to walk. This was irritating. Staff service was also not up to expectations, especially for an elite member. Also note sand fleas are active at dawn and dusk. While signs in the room indicate the hotel will provide insect repellant, we found this difficult to obtain. The front desk looked at us like we were crazy when we asked for it and then told us they did not have any and to try again later. The jet traffic also effectively ruins the pleasant beach experience, which is very active during certain times of the day. In summary, would not stay at this particular hotel again.

  • This TripAdvisor Member:
    • Liked — Ocean Views
    • Disliked — Everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLGT's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 18-24
Member since: February 25, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
CourtyardIslaVerde, General Manager
(Management representative)
Jun 1, 2008
Thank you for your comments on your stay at the hotel. We apologize for any inconvenience you experienced and take your concerns seriously. We are currently making improvements to ensure our guest's comfort and satisfaction, and sometimes with that come inevitable glitches. Thank you again, and please know we are working hard to correct these issues.
Best regards,
Luis Rivera, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $251 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Courtyard by Marriott Isla Verde Beach Resort

( 14-18 of 261 )
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Courtyard by Marriott Isla Verde Beach Resort Also Known As

Address: 7012 Boca de Cangrejos Ave, Carolina 00979, Puerto Rico