The most rude staff I have ever encountered, the manager is never available and a website with false promises.
My wife suffers from arthritis, as such we cannot go away in the heat of the summer and wait until October. On this basis I still only ever book hotels with "In-Room Air Conditioning" as heat agrivates my wife's condition. Although the hotel's website promises the afore mentioned air con, the hotel had deemed to switch it off. They made no appology for this and simply had a like it or lump it attitude. I asked if they could supply a fan "No". They suggested sleeping with the door open which we tried and got eaten by mosquitos.
In brief, do not stay at this hotel, if you have even the slightest complaint you will be disappointed with their attitude.
Whilst I am still chasing a satisfactory resolution through Airmiles and the booking agent Octopus travel, beware also as no one appears to want to accept that lying on a website is a breach of contract.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites