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Waikiki Gateway Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 79 reviews
79 Reviews
5.0 of 5 stars
7
4.0 of 5 stars
33
3.0 of 5 stars
21
2.0 of 5 stars
5
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#49 of 86 hotels in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 186
Description: Trapezoid-shaped Hotel located across from Ft. DeRussy at gateway to Waikiki. This description is based on information provided by the hotel.
Address:
2070 Kalakaua Ave
Honolulu, Oahu, HI 96815
Check Rates: $98 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Waikiki Gateway Hotel

( 5-9 of 79 )
“Just OK”

Waikiki Gateway Hotel

3 of 5 stars
Ipswich, United Kingdom
May 18, 2008

We arrived around 8am. The man at the reception desk was fairly unwelcoming - pretty much told us to get lost and come back at 3. OK clearly I'm not expecting the room to be ready that early, but at the same time I didn't schedule the flight, so it's not my fault! No need to be patronising.

The room was spacious and fairly comfortable. Not what you'd call brand new or spotlessly clean, but OK. There was a small problem with the bath plug, but they came and fixed it swiftly. The main problem was the traffic noise. There's a 5 lane road outside which splits in two and goes around both sides of the hotel. We were on the ninth floor, but the traffic was still very audible. It doesn't really stop at night either. After a few days I got used to it and slept OK. The room had a small balcony, but facing the aforementioned road - so we just used it for drying towels.

There's a little room on the second floor with around eight computers, for Internet access. There's a swimming pool down there as well, but really it's very small. I didn't use it. On the ground floor there's an Expedia desk, where activities can be booked. Very useful, although we had to sit and wait for a while as there's only 1 agent. There's a general store just outside the hotel entrance.

Under the hotel, valet parking is available, which is fairly cheap compared to some Waikiki hotels. Also easy to use, except on one Sunday when we came back to absolute mayhem. Apparently everyone at the fish restaurant attached to the hotel decided to leave at the same time.

I found the "continental" breakfast a very depressing experience, almost an ordeal in fact. The toasted sliced bread wasn't too bad, but it went downhill from there. There was canned pineapple, muffins (individually wrapped- from a box), and an undefinable orange liquid to drink. The woman serving breakfast was very impatient, borderline rude, and seemed to regard us all as an inconvenience.

The hotel is nicely situated. Not on the beach of course, but if you cross the road and walk through Fort De Russy park, there's a nice beach there. Tiffany's is practically next to the hotel, and is the first in a string of fashionable shops stretching down Kalakaua Avenue from the hotel. There are several restaurants near the hotel (nice Thai one across the road), and it's only a short walk into central Waikiki.

Overall for the money it's not too bad. If I was returning to Hawaii I would splash out a bit and stay somewhere nicer where I could really relax - preferably on the beach and far away from traffic!

  • This TripAdvisor Member:
    • Liked — Great location
    • Disliked — Tiny pool, surly staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward78's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 17, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
GeneralMgr, General Manager
(Management representative)
Jun 30, 2008
We would like to thank Edward78 for taking the time to share his kind words and compliments. Regarding your early check-in, we try our best to accomodate all of our guests requests and would like to apologize that the service received upon check-in was found unsatisfactory. Please know that we vaue your business and that this matter has been fowarded to our management team for review, evaluation and to be addressed appropriately.We sincerely pride ourselves on providing the best service and overall value in Waikiki. If at any time anyone should have a concern or suggestion, I strongly recommend bringing it to our friendly front-desk staff's attention and/or to one of our managers; and we will certainly do our best to ensure that you are satisfied. Edward78, thanks again for tkaing the time to share your thoughts on our hotel with other travelers and we hope that you will be one of our quickly increasing return guests. Aloha and take care in the meantime.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $98 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Location only...”

Waikiki Gateway Hotel

3 of 5 stars
Ipswich
Apr 23, 2008
3/3 found this review helpful

We stayed this hotel for a week in Apr 2008. We didn't like some staff there. On check in our flight was so early and asked in case if there was the room ready. The oldish receptionist said that the check in was 3pm---fair enough, we knew, just needed try but this receptionist always made us feel stupid whenever ask as his attitude was looking down on us. Breakfast lady too, quite unpleasant and nearly did make complaint against them. We consider upgrading to penthouse but didn't---what's the point if outside the room is unpleasant?
But there was good point to make us through to remain this hotel. The room was enough for just sleeping and always clean, spotless! Bathtub didn't work and fixed following day so that was no problems. Balcony wasn't clean and even didn't try to stand up there without sandals. The ABC store is on ground floor, easy access to centre of waikiki, beach is just across the park, also hotel supply beach towel every day( at reception). The internet access is free in the air-conditioning room, you can drink water and coffee(not hot...) while browsing.
We are frequent traveller and this hotel didn't impress us at all, yes it's budget hotel and we won't go back there and never recommend to our friends. However the experience of Hawaii was fascinating and made so many good memory outside of hotel. If you consider to stay for budget and location make sure you speak to younger receptionist---they are actually quite efficient and pleasant.

  • This TripAdvisor Member:
    • Liked — Location, clean room, internet access, free beach towel
    • Disliked — some unpleasant staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmkitty's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: August 12, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
GeneralMgr, General Manager
(Management representative)
Jun 30, 2008
MMKitty: thank you for sharing your thoughts about our hotel. While we strive to meet all of our guests requests, sometimes its just not possible; however, we're glad to hear you enjoyed your vacation. We always encourage people to shop around to find a hotel that best suits your needs in terms of cost, location, amenities, services and bascially the overall value. We're known for our service and going above and beyond to ensure that our guests are satisfied. After all, you should never have to waste your time dealing with a result of an operational flaw. Rather, every minute should be spent enjoying your vacation. This is our mission and one aspect that we try hard to satisfy despite the fact we cannot please everyone.

All in all, I can say with confidence that the Waikiki Gateway Hotel has established s strong reputation for being the best overall value in Waikiki. Services like our hospitality room available 24 hours a day that features leather couches, TV and shower for those arriving early or departing late; complimentary luggage storage; complimentary Internet room with printing (fee), copying (fee) and scanning (fee) capabilities; complimentary continental style breakfast served daily and the friendly service that keeps people coming back. I always strongly recommend that any issues be addressed to our friendly and knowledgable front-desk or management team. Take advantage of their local knowledge!

Thanks again for taking the time to share your thoughts and opinions about our hotel. We appreciate it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $98 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Consistent, Solid, Hotel”

Waikiki Gateway Hotel

4 of 5 stars
addysdad
Apr 6, 2008
3/3 found this review helpful

We stayed at the Gateway for one week Mar/Apr 2008. While the property is older and could use renovation, it has our two required, and one preferred quality. It is clean, safe, and very affordable. We averaged $80 per night. As mentioned, it is not glitzy or glamorous, but it is clean, and housekeeping did a fine job on a daily basis. There were no odors, as I have read about elsewhere, so have no fears about any issues relative to cleanliness and the Gateway.

As far as affordability goes, you cannot beat the price for the location. The Gateway is centrally located to the beach, shopping, the convention center (if you have business there), and other Waikiki activities. Having an ABC store downstairs is helpful when in need of a quick soft drink or snack, or for that necessity you forgot at home before heading to the beach. The valet parking is awesome, and getting it at half-price if you book through the hotel is a steal, considing what you pay elsewhere in Waikiki for parking. $7.50 per day compared to $20+ per day is a no-brainer!

The staff at the Gateway are top-notch. They were friendly and helpful throughout our stay. The Gateway offers a nice business center that allows you to check e-mail and for a very small price print what you need to print, and though we did not use the pool, it is small but looked nice and offered a nice view as well. The continental breakfast was very limited, but was maybe the only thing I think I might consider I would improve. But, quite frankly, eating a lot is not high on my list in Hawaii.

Though they may not promote, or be able to promote, their rooms as ocean view, from our lanai, we had an awesome view of the ocean and park across the street.

If you are looking for some luxury resort with mints on pillows, multiple buildings, fancy restaurants (though I hear Nicks at the Gateway is great), multiple shops, large pools, etc, then maybe look elsewhere, but if you want a solid. clean, secure, affordable hotel, that is near everything, then the Gateway is a great choice. We will most definately be back!

  • This TripAdvisor Member:
    • Liked — Cleanliness, Affordability, Location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
addysdad's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: March 12, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
GeneralMgr, General Manager
(Management representative)
Jul 21, 2008
We would like to thank addysdad for taking the time to share your positive thoughts about our hotel as this is the true reward for our efforts! We truly believe that we are the best "overall value" in terms of affordability, service, amenities and location. There are so many services that I am surprised some people do not know about. We have the hospitality room on the third floor for guests to use to freshen up when arriving early and your room is not ready of for that late flight; we offer luggage storage for our guests, an internet center with five high-speed internet computers with print (fee), fax (fee) and copying (fee) capabilities, all complimentary. We also have an award winning (literally) Seafood Restaurant restaurant in our lobby in Nick's Fishmarket where you'll receive five star service and exceptional food. We have the ABC Sundry store in our lobby along with an awesome tour desk/concierge. Our hotel rooms are bigger that the typical Waikiki hotel rooms and we have kitchenette's, ocean view, penthouse rooms for you to choose from. I strongly recommend visiting our website to get a feel of our hotel and am confident that you will agree that we offer the best value in Waikiki. If at any time there is an issue that needs resolution, please see our friendly front-desk staff or management. We're here to ensure your vacation is a good one.

Mahalo,

Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $98 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Do not waste your time here”

Waikiki Gateway Hotel

Apr 4, 2008
1/1 found this review helpful

The lobby is cool and the location is great, but that's about it.....even at $80 per night, we felt ripped off. We stayed here one night and left the next morning. The rooms are dark and damp, and very old. There has been some remodeling, but it appears to be purely cosmetic. The beds are honestly by far the worst I have ever experienced. Even my 6 and 8 year old kids said they could not sleep, and they can sleep anwhere. The "complimentary breakfast" consists of canned pineapple, some type of orange colored beverage, individually wrapped muffins from a vending machine, terrible coffee, and an employee who seems to hate her job. Overall, you are much, much better off paying a little more and finding another hotel. We stayed at the Doubletree for about the same price and loved it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mitchut's Summary
Date of Stay: January 2008
Member since: April 04, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $98 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good Value - Easy walk to Waikiki Beach”

Waikiki Gateway Hotel

Mar 28, 2008
1/1 found this review helpful

We overnighted on our way to the Big Island. We were on the 8th floor in a corner room. There were sliding doors to small balconies on two sides of the room - great way to enjoy warm Hawaiian air. Noises of big city were a bit annoying but the room was comfortable, clean. Staff was great. Basic continental breakfast offered on 14th floor -good view! Pool area small but very nice. We checked out at 11am, left our luggage with front desk and explored Waikiki Beach - easy walk from Hotel. The hotel gave us complimentary access to a "travelers" room; a room with only a living room and bathroom which made for easy cleanup and a nice wait until it was time to go to the airport.
I would stay there again.

  • This TripAdvisor Member:
    • Liked — Proximity to Beach - Complimentary Traveler Room after Checkout
    • Disliked — City Noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alaskanbride's Summary
Date of Stay: March 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: March 28, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $98 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Waikiki Gateway Hotel

( 5-9 of 79 )
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Waikiki Gateway Hotel Address

2070 Kalakaua Ave, Honolulu, Oahu, HI 96815