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ResortQuest Pacific Monarch: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 126 reviews
126 Reviews
5.0 of 5 stars
33
4.0 of 5 stars
46
3.0 of 5 stars
20
2.0 of 5 stars
9
1.0 of 5 stars
18
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#40 of 86 hotels in Honolulu
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 216
Description: High-rise Condominium Hotel, modern facilities; located adjacent to King's Alley, near Waikiki attractions. This description is based on information provided by the hotel.
Address:
2427 Kuhio Ave
(formerly Aston Pacific Monarch)
Honolulu, Oahu, HI 96815
Check Rates: $181 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of ResortQuest Pacific Monarch

( 5-9 of 126 )
“Caution staying here!!!!”

ResortQuest Pacific Monarch

1 of 5 stars
California
Jul 4, 2008
2/2 found this review helpful

I have stayed at many various types of accomidations this is one of the worst. First off the room smelled of urine, contained old furniture, and is in need of remodeling. From the time you entered the room the smell of urine/funk hits you. The furniture was very old, no TV in bedroom, and housekeeping did the minimum when it came to cleaning and bed making.

Be cautious when using Resortquest Monarch's parking lot. Resortquest states the parking lot is privately maintained by ProPark Parking Management. Propark charges $12 for 24 hours of parking. If you forget to pay the $12 for another 24 hours and place it on the dash beware. We inadvertently forgot to place the newly purchased parking stub on the dash to replace the expired one and our rental car was towed. No warning! After paying $220 towing fee and the $35 cab ride I was obviously fuming mad! The parking stub on our dash was only expired for slightly less than 24 hours and the car was towed. I talked to a ProPark supervisor who told me there was nothing they could do.

After my wallet was $255 lighter and getting my rental car back, I was left with a makeshift parking ticket from ProPark which specifies that they can give warnings. The only warning I received was a 1 1/2 hour warning! They are taking advantage of tourist to Honolulu.

I also talked to one of the hotel workers and was informed they are aware of the problem. This hotel needs to step up and advise their patrons of the issue as well as have a system where they notify the customers. Most hotels ask what type of car/license plate number just in case there is a problem. That way if there is an issue with a patron's vehicle they could be notified and not get zapped for $220!!! Resortquest needs to do more make a tourist visit more appealing.

Never will I ever stay at another ResortQuest again. I would advise you to think twice if you are thinking of staying here.

  • This TripAdvisor Member:
    • Liked — View
    • Disliked — Room smell & parking situation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gonzo573's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 04, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
Manager2427, Manager
(Management representative)
Jul 11, 2008
Dear gonzo573,

Thank you for advising ResortQuest Hawaii of your disappointment with your Pacific Monarch accommodation. I am very sorry that we were not able to meet during your stay as I would have taken personal responsibility for correcting your concerns and, with your acceptance, providing an alternate accommodation.

I am very sorry to learn that your vehicle was towed by Propark. Our arrival information sheet advises guests to observe all posted regulations and explains the parking facilities are not operated by ResortQuest Pacific Monarch nor AOAO Pacific Monarch.

We are planning a 2009 unit-interior renovation and would appreciate the opportunity to share these improvements with you. Thank you for your feedback and we look forward to serving you on your next visit to Hawaii.

Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $181 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Roach Motel”

ResortQuest Pacific Monarch

Jun 24, 2008

Huge cockroach on first night. I've never seen one so big -- over an inch long. Apparently, this is not unusual. For the price, one would expect a room that is pest-free.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onewton's Summary
Date of Stay: June 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: June 24, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
Manager2427, Manager
(Management representative)
Jul 7, 2008
Aloha onewton,

Thank you for your feedback on your recent stay at the ResortQuest Pacific Monarch. I sincerely apologize for the unfortunate experience you encountered.

These insects exist out of doors within the tropics, but can enter a unit through an open lanai door. This situation received the attention of our property management team and additional training is being provided.

Again, thank you for sharing your experience with us and we look forward to another opportunity to have you as our guest.

Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $181 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“WOW AWESOME for us fam of 5”

ResortQuest Pacific Monarch

4 of 5 stars
Kapolei, Hawaii
Jun 20, 2008

We had an awesome time with our young kids at this great hotel/condo. From our lanai, we could see the ocean to our right, and the majestic mountains to the left. It is super convenient and within minutes you are right on the beach. It's close to the Waikiki action- our kids loved everything!
Great kitchen, bed, sofa bed, shower, and employees. We especially want to thank Ms. Agnes Portin who helped arranged our stay. She very polite, helpful, and easy to work with. Thanks for an memorable vacation - we will be back!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — ac only in living room, not bedroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliebKapolei's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $181 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Couldnt be happier wth this hotel.”

ResortQuest Pacific Monarch

5 of 5 stars
Sydney Australia
May 29, 2008
1/1 found this review helpful

I have stayed at several hotels in Waikiki but this is definitely the best. We had a one bedroom apartment with oceanview on the 12th floor. The room was spacious and very clean with kitchen and large balcony and a great selection of cable stations on the television. There is a rooftop pool which has great view of Waikiki Beach and the mountains etc. The hotel also has a self service laundry which was useful for a 10 day stay.
The staff are friendly and helpful and there is a small shop in the lobby for snacks, drinks etc.
I think this hotel is in a great location and is good value for money and is in close proximity to the beach, restaurants, gym etc.
I will definitely stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLS72's Summary
Date of Stay: May 2008
Member since: June 01, 2005
Was this review helpful? Yes No
Management Response
Manager2427, Manager
(Management representative)
Jun 2, 2008
Aloha TLS72,

Thank you for your positive feedback on your recent stay at the ResortQuest Pacific Monarch. I’m glad to hear that both the staff and the amenities made your stay enjoyable. Thank you again for staying at the ResortQuest Pacific Monarch and look forward to your next visit.

Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $181 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very satisfied”

ResortQuest Pacific Monarch

May 28, 2008
1/1 found this review helpful

We were wary of the hotel because we read some reviews about dirty rooms. However, we were pleasantly surprised when we arrived. The rooms were spacious, bathroom and kitchen were clean. The beds and sofa were also clean. The utensils in the drawers were a little rusty, but we didn't have to use them much. The staff is very friendly and helpful. The maid cleans the room and provides new towels everyday. 2 blocks away from the beach, dining, and shopping. Very, very convenient. Rooftop pool also very nice. Air conditioning was more than adequate.

  • This TripAdvisor Member:
    • Liked — convenience
    • Disliked — rusty utensils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wannabepolynesian's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: May 28, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Management Response
Manager2427, Manager
(Management representative)
Jun 2, 2008
Aloha wannabepolynesian,

Thank you for your positive feedback on your recent stay at the ResortQuest Pacific Monarch. It is our goal to exceed our guest’s expectations. We’re glad our staff were helpful and our location made your stay more enjoyable. Thank you again for staying at the ResortQuest Pacific Monarch and look forward to your next visit with us

Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $181 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Pacific Monarch

( 5-9 of 126 )
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ResortQuest Pacific Monarch Address

2427 Kuhio Ave, (formerly Aston Pacific Monarch), Honolulu, Oahu, HI 96815