Our family of 5 stayed at the monarch for 10 days in April. It was an alright hotel, it was hard to find a hotel that could accomodate a family of 5, which this hotel did. We were also looking for a kitchen, (not a kitchenette), although there was no dishwasher. We also wanted a swimming pool and hot tub. Much to our surprise, the hot tub was broken during our stay. We were a little nervous about the hotel room windows which opened, and had no bars to protect the kids from falling out, so we never opened them the entire stay. The staff at the Monarch were great, especially Dominique who always went out of his way to greet us. The cleaning staff on the other hand, were not. The cleaning lady spent about 4 minutes in our hotel room each day, and it was never really clean. One day after she left, there was sand and crumbs still on our floor, so my husband went back and actually borrowed her vacuum to redo her job. The bed in the bedroom was comfortable and clean, but the pull out sofa in the living area was a disaster. It was ripped to shreds, felt marker all over it, and the springs were popping out of the mattress. My 3 and 5 year old both complained that their backs hurt in the morning after sleeping on it. Another family in the hotel said that they ended up taking the mattress off of the sofa bed, and just used the mattress on the floor instead. WE never had any bugs, cochroaches etc. in our room, which i had previously read about, and the elevators were very fast and efficient. The parking was a pain, as it was $12/day, and you had to prepay at a machine for every 24 hours. The location was fabulous, only 1 short block to the best beach for kids, the Kuhio salt water lagoon, which is where we spent all of our time. We stayed in an ocean view 1 bedroom for $180 night, the ocean view was wonderful, but it was VERY noisy as the bedroom faced the street, where every morning at 6am all the busses and garbage trucks drove by, and we were up for the day. We were on the 11th floor, so maybe if we were higher up, it would have been quieter. We met people staying at the Sunset, who said their rooms were much larger, the pool was bigger and the rooms were cleaned well each day.
Hope this helps,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Management Response
Manager2427, Manager
(Management representative)
May 19, 2008
Aloha Familyof5_8,
Thank you for your positive reviews on our staff and your stay at the ResortQuest Pacific Monarch. As you mentioned about the condition of our sofa beds, we are in the process of planning a full renovation to all of our guest rooms, which includes all furniture to be replaced.
I do apologize for any negative experiences with our housekeeping staff. Your concerns have received the attention of our property management team and will be involved with the training of the staff to further improve our guest service. I do apologize for the jet spa to be out of order. Our goal to be sure to have such amenities to be working.
We look forward to another opportunity and to thank you again for your positive reviews on our staff and the ResortQuest Pacific Monarch.
Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.