We had 4 nights at the Aloha Surf and had been impressed with the standard of accommodation and level of customer service BUT it was on the last night that we were completely blown away and humbled by a wonderful example of 'human spirit' and kindness from the front desk staff that night. We had returned from a day tour to the north shore. While swimming at Waimea beach we had our back pack stolen, and with it all of our cash, credit cards, phones, watches, sun glasses, camera and clothes.
We asked the front desk staff to book us the cheapest shuttle to the airport for the following morning as we were flying back to Australia the next day. We explained what had happend to us which was why we needed to book the cheapest shuttle possible.
While we were waiting one of the staff took me aside and put some money into my hand. The staff had given us money from their own pocket to help us out. I explained that we had enough money on us to get to the airport and some food but he insisted we take it and they wouldn't take no for an answer. We were deeply moved by their generous and kind act. The fact that these people were prepared to help out complete strangers, really restored our faith in the human spirit. We thank them very much and we fully recommend a stay at the Aloha Surf.

This hotel is not perfect but it is a great value – even offers real discounts for military, AAA, AARP, etc. The pictures do not do it justice and the décor of the entire hotel – lobby to sleeping rooms are definitely above average. Rooms have a safe, fridge, microwave, coffee maker and free internet connection. You definitely want to get a deluxe room with the bed/couch combination. The rooms are much larger, have a great bathroom layout, and a balcony - perfect for a couple. The location was within walking distance of basically everything and the beach was only 3 very short blocks away. The service was very good for the most part, but the front desk has a bad apple or two. Speak to the Asian lady - she is sweet and really goes out of her way to help you. Okay the bad: This hotel has very poor noise insulation thanks to louvered windows. The garbage truck will surely wake you up every morning. It shows up between 6:30am – 7:15am and makes an incredibly loud racket that will rudely awake you. I found it to be a common topic of conversation between guests in the lobby, breakfast area and elevators. The hotel parking lot only has about 15 - 20 spaces. I had to park at a sister Aqua property about 2 blocks away. Not that big a deal because the blocks are super short, but I was still charged the regular rate of $18 a night? Finally at night the last block just before the hotel is a little dark, it made my girlfriend a little uncomfortable. Just know going in that you can’t get a bargain without sacrificing some pleasantries. If you stay here – bring the ear plugs and hope for parking availability.

We have just returned from Waikiki Beach where we stayed at the Aloha Surf. We want to thank the staff for their hospitality while we were there. My daughter and I went there for spring break and the day after we arrived we were notified that our airline had gone bankrupt and we did not have a flight home. To make a long story short, the Aloha Surf posted a notice that they would provide 3 extra days complimentary to those travelers that had been affected by the airline closures. It took us several days to find flights home and we needed the 3 extra days as we could not get out when originally planned. This hotel went over and above to make our stay pleasant and we met other travelers that came to the Aloha Surf from other hotels that were not so hospitable.
Thank you for what you did for us...we appreciate it very much. It made an unpleasant time much more enjoyable. We would definitely stay again.

Boutique hotel with small but well-fitted, clean rooms at an amazing price in a good location.

Manager (Julian Martinez) was terrific and supportive when we got stranded during the shutdown of Aloha and ATA airlines.

Staff was also great.

I highly recommend.