We have just spent 8 days at this hotel, and couldn't have been happier. We asked for an Oceanview room with kitchen, above the 12th floor, and that is what we got. We were on the 22nd floor, and looked sideways off our balcony to the lagoon from the hotel next to us, and the Ocean. The day we arrived, we couldn't find my credit card to put the total cost on, so the receptionist offered to put the first two days onto another card we had on us. I knew I had my card, but it was in my luggage. The check in time is 3pm, but we arrived at 10.30am, and we went straight up to our room. Heaven!!!
The shuttle bus we had booked online - Holoholo - was a little slow arriving at the airport, but we contacted them, and they said they were on their way. The driver couldn't have been nicer. He was very knowledgeable about Australia, which was a surprise to us, and when we asked if we would be receiving our leis, as stated on the website, and confirmed when they rang us, (only if the supply was available though), were told that, no he didn't have any. What he did do though, was drive around to a lei stall, and buy us two leis out of his own money. Now to us, this was just a wonderful gesture from this driver. They were absolutely beautiful, and the smell from them was divine. He gave us some paper towels to mop up the water on them, so we didn't get wet from them. I'm sorry that we didn't get the drivers name to give to you, but it was only my husband and I and another lady that he picked up. Not a bus that had about 20 passengers, all needing to be dropped off before you got to your hotel.
There is construction going on, another highrise, next to the Hotel, but it never woke us up in the morning, and we were gone most of each day anyway. It was actually interesting seeing how they build something this size. If we had been on a much lower floor, it wouldn't have been quite so nice.
We had a huge room, with a kingsize bed, big bathroom, kitchen, with a stove, microwave and full sized fridge. There was also a two seater lounge, a desk, another little coffee table, and another single seater lounge with a footstool. Our towels were changed every day, and if we had to rush out in the morning and hadn't washed our breakfast dishes, they were done when we got back to our room. We did ask for a new doona/duvet, one day, and they rang through to housekeeping while we were walking away from the front desk. There was a fresh one on the bed when we returned that day.
Being at the Marina end of Waikiki was great. We were within walking distance to the Ala Moana Shopping Centre, and we actually did walk all the way to Waikiki beach and back.
I would like to thank the person who advised about parking for free at the marina as well. We had read your review before we left Australia, and found out what we needed to know, so thank you. We parked the car later in the day, and were gone by the next morning, so we were never there for 24 hours, which is the restriction.
There were two gift shops in the foyer, but one of them was closing down. It didn't worry us at all. Actually my husband bought a beautiful shirt, and so did I, at the one which is still open. Yes, maybe it is sad if you knew what the hotel looked like years ago, but there are hundreds of souvenir shops everywhere you look, so not having them there for you, just meant a little walk to find that perfect gift.
We bought our groceries on our first day at the ABC store which is to the left as you come out the entrance of the hotel. Everything we wanted for snacks, drinks, breakfast, and tea/coffee etc. There is another ABC store to the right of the entrance of the hotel, but this one is a bit smaller. It still stocked the necessities though. This one you didn't need to cross the main road for, so it was a little easier, and quicker to get to.
During my research, we discovered a Foodland store in Ala Moana Shopping Centre. We bought our meat there, and whatever else we couldn't buy at ABC. We also bought a kettle, as the coffee maker in the room didn't heat the water very well. It wasn't a problem though. We could have used the microwave if we wanted to, to heat the water. The kettle was only $8 though, so it wasn't a problem.
We read some reviews about the lifts being slow. Well, yes, sometimes they were, but other times they arrived straight away. Unless there was a fire, I couldn't see a problem with having to wait anyway. We actually got into some conversations with other guests while waiting, so we passed the time. There is a bathers elevator if you just couldn't stand and wait. Sometimes they came quickly, other times, not.
There was also a washing machine on our floor, along with a dryer, and ice machine, and drink machine all in the same room. The cost was $1.75 to wash, and $1.75 for the dryer. The soap dispensing machine wasn't working, but I had bought a bottle of detergent anyway, so it didn't worry me.
The Gym was a 24 hour access one. It had three treadmills, two bikes, and a cross trainer, (like skiing), as well as other torture machines. There was a big container with cold water, and also towels that you could use. What a way to exercise, looking out at the Ocean. There was also a shower and toilet as well.
The Pool was lovely too. You had to give them your room number before you pulled up a deckchair, which was good, as you don't want anyone walking in to use the pool. The first 15 minutes of every hour is for the Adults which I thought was a good idea, too.
The walkway to the beach was very handy as well. It took you right round the Lagoon, and then you just kept going for the beach.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Other