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Comfort Suites Downtown Buffalo: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 41 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
4
3.0 of 5 stars
7
2.0 of 5 stars
10
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 35 hotels in Buffalo
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 146
  • Address: 601 Main Street Buffalo, NY 14203
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Modern Seven-story All-Suite Hotel located in downtown theater district, 1 mile from train station & 10 miles from airport. This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service No Swimming Pool
Check Rates: $151 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Comfort Suites Downtown Buffalo

( 6-10 of 41 )
“This place is in terrible need of a renovation”

Comfort Suites Downtown Buffalo

2 of 5 stars
Mississauga
May 27, 2008

I cannot belive Choice Hotels would let a prime location like this get so run down. As others say, the TV's are ancient. The rooms smell and are in need of paint, and new carpet etc. Something is wrong here. Not worth $168 per night over Memorial day weekend. Very sad. No wonder it was the only place left with rooms available in downtown Buffalo

  • This TripAdvisor Member:
    • Liked — Close to start of Buffalo Marathon
    • Disliked — Very unsanitary, not clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bflojim's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: March 20, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Management Response
Comfort_Suites601, General Manager
(Management representative)
Jun 5, 2008
Thank you for taking the time out of your schedule to provide us with constructive criticism. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

We are scheduled to begin major renovations to be completed in the fall of 2008 and it is our hope that you will give us another opportunity to serve you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ok place, but don't expect too much”

Comfort Suites Downtown Buffalo

3 of 5 stars
Brooklyn, NY
May 8, 2008

I stay at this hotel every year for Thanksgiving weekend during my annual trip to Buffalo. That said this review is for that specific weekend, which if you know anything about Buffalo you know is crazy with the World's Biggest Disco on Saturday and all the crazy drinkers on Chippewa on Wednesday.

Positives:
Location
Breakfast - Make your own waffles are great!)
Staff - They have always been great
Size of Rooms - It's prefect!

Negatives:
Times for Breakfast - The Friday after Thanksgiving really should be treated like a weekend and breakfast should be available longer

Parking - It's two blocks away, which in Winter is a PAIN! Also the parking lot people do not enforce the rule that to be parked in a Hotel space you must display your voucher. During the Worlds Biggest Disco this means that if you return after 8PM you will not get a spot.

It's Dirty - There is no excuse for 1/2 full beer cans and 1/2 eaten slices of pizza to be on the elevator at 10AM on Thanksgiving. I understand the whole hotel turns into a party Wednesday night, and the staff can be overwhelemed, but surely they can plan for this.

It's Run Down - The style of decor isn't important to me, but everything in the place is so worn down it just looks sad.

All said, I still like staying at this place!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanBack's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: May 07, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Comfort_Suites601, General Manager
(Management representative)
Jun 5, 2008
Thank you for taking the time out of your schedule to provide us with constructive criticism. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

We are scheduled to begin major renovations to be completed in the fall of 2008 and it is our hope that you will give us another opportunity to serve you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Does negative count?”

Comfort Suites Downtown Buffalo

Apr 27, 2008
1/1 found this review helpful

If there were negative stars, this would get it! After visiting the sheas center for a show my group of 8 went back to the hotel for some down time. With 8 people and 3 rooms we were needing to bunk together. My husband pulled out my friends DAUGHTERS sofa bed to find a nasty blood stain on the bottom part of the sofa bed. Mind you it was stained through to the mattress. This was not easy to miss as the springs on the bottom part of the bed were MISSING. there were only 2 holding up the foot end of the sofa bed. now mind you this is 3am and I wake MY daughter up to find she had an even worse stain on the bed measuring 13 by 24 plus inches. There were no mattress pads on them. Just ONE sheet! My friend had called to the front desk and explained the situation. someone had brought up a rollabout bed and then said we had to pay for that as well. I think not! He was then informed that he was going to need to bring up another one. He stated that he would have to find one and make it up. He was reluctant to do so, but I wasnt about to give up. I numerously requested the OWNERS phone number but only recieved the managers. I am not giving up on this. If you fall unlucky enough to stay at this hotel, be sure to check all the mattresses! Including the ones in the sofa. The blood is an extreme health hazzard. I will be calling the Buffalo department of health. I will contact who I have to in any way possible. This is so wrong in so many ways. I do have pictures of the incident. I plan to post them everywhere! The excuse was that the hotel was under new ownership. Not an actual reason to rent out BAD rooms. Common sence is to rent out the rooms that have been renovated.

  • This TripAdvisor Member:
    • Liked — refunded out money
    • Disliked — Blood on the mattress my children were to sleep on. terrible service attitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonie_designs's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 25-34
Member since: April 27, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Management Response
Comfort_Suites601, General Manager
(Management representative)
Jun 5, 2008
Thank you for taking the time out of your schedule to provide us with constructive criticism. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

We are scheduled to begin major renovations to be completed in the fall of 2008 and it is our hope that you will give us another opportunity to serve you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Location Location Dorm Room”

Comfort Suites Downtown Buffalo

Apr 18, 2008

Downtown buffalo very convenient for business, Fridays late night dinner, Amtrak Exchange station not far $4.00 cab, trolly out front - the room was exactly like a college dorm, fridge, microwave, separate livingroom with pull-out. Far from fancy, great for work or crash pad. Kitchenette table with room to spread out. TV's from the 50's but remotes work. Semi clean (don't get your hopes up).

  • This TripAdvisor Member:
    • Liked — convenience to downtown walkable food, services
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJBizTraveler's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: April 18, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“If you're a college student, maybe...”

Comfort Suites Downtown Buffalo

2 of 5 stars
Western NY
Apr 7, 2008

I stay in Buffalo a lot for business, normally at the Hyatt Downtown. I will not stay at the Comfort Inn again for a number of reasons. Very loud location, especially on a night when the local bars are hopping. Lot of trucks, etc. Room is very worn and has seen better days. Bed was terrible; one side was all beat down. Basically sat on the floor. Water shut off in the middle of the shower. Not as clean as I like to see it. But primarily I won't stay here again because I have a problem staying at a hotel that requires me to use my key to enter the main entrance after 10pm. And the two girls behind the front desk when I checked in were wearing sweatshirts and jeans. Is this how the hotel wants to project itself to business travelers? On the plus side, the room was big with a separate bedroom. Two televisions. Big bathroom. Fridge & microwave. Good location to bars, HSBC Arena, Bison Stadium. TGIFriday's inside. Better for young people & college students.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — furniture and room were very worn and hotel security
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiepaddy's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: January 06, 2003
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $151 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Comfort Suites Downtown Buffalo

( 6-10 of 41 )
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Comfort Suites Downtown Buffalo Also Known As

Address: 601 Main Street, Buffalo, NY 14203