We chose this hotel for the location and pool. The rooms are great, especially if you're travelling with your family. They are large, with a seating area as well as full kitchen. Breakfast was included, and well worth it, along with the complimentary coffee bar all day. The pool was nice, clean and convenient. For shopping, you couldn't ask for a better location. It is pricier, but for the convenience, cleanliness and complimentary services, it is well worth it.

I recently had a bad experience with this property. I found the manager Sean to be rude and arrogant. I arrived in Buffalo on a snowy day. Not familiar with the city, after getting there. with my reservation. The manager was so rude and arrogant that i decided to get back in my back, use my cell phone and find another property that was more welcoming. As a single lady travelling this was not the place for me

My dad and I just came back from a great stay at the Residence Inn. We were pleasently surprised to find out how amazingly clean our 2-bedroom suite was. The beds were very comfortable with nice linens. The showerhead in the bathroom had a few really nice settings. The suite even had a fireplace! The fitness room was very small, but I was happy to use it to work off all the wings that I ate at Duff's!
The hotel has a free breakfast, which has lots of choices ranging from super healthy (oatmeal, fresh fruit, yogurt) to not so healthy (donuts, waffles, bacon, cheese sauce), so everyone should be able to find something they like. It also has a computer in the lobby with free internet access, but all of the rooms have free access too if you bring your laptop.
The pool and jacuzzi looked clean, although we didn't have time to use them. Staff was very friendly, and checked us in early with no problem. Hotel is about 10 mins from the airport, 20 from the stadium, and about 30 to Niagra Falls.
No real negatives except that at one point early in the evening when I was in my bedroom, I heard my neighbors screaming, but I didn't hear their voices at all when they went back to talking.
All in all a great stay, and if we ever return to Buffalo, we'll stay there again.

We stayed here for 1 night on a shopping trip. We had a king room with a full kitchen (including a stove/oven). It was clean, comfortable and the proximity to Target and Walden Galleria was very convenient. Would definitely stay here again.