We stayed two nights in San Antonio. The first night, at the Westin, and the second at the Marriott. The Westin was fantastic. Our room was nice, the bed was wonderful and the service was great. we'd definitely stay here again.

The Westin Hotel was in a great location and has a great charm to offer. However, the housekeeping staff should be supervised better for how they clean rooms. For the first 2 days, we tipped the housekeeper in advance to make sure we received proper attention. However, the floors in our room were NEVER vaccuumed. We had some crumbs in the floor from a sandwich. We asked one of the staff members on the floor to please get our room vaccuumed as Housekeeping had already been in the room but did NOT vaccuum the floor. He said he would take care of it. We continued our stay in the room for 2 more nights, the floors were still never vaccuumed. I could have almost given an excellent review until I realized that all they did was take the money and still did not do their job. I find this dishonest!

When looking for somewhere to stay in San Antonio, we decided on a place by the riverwalk and seeing a Westin there, were happy to go with one of our favourite brands, safe in the knowledge that we'd be comfortable. Sure enough, that heavenly bed was just what was needed after a long transatlantic flight and lengthy connections - but arriving at almost 1am, jetlagged and thirsty, our social skills were challenged when the desk clerk wanted to chit chat about emigrating to Europe (bless her)

We were disappointed with this Westin, however, and like a previous reviewer, felt that it was the housekeeping service that let it down. Not only were things not replenished (coffee, tea, bathroom amenities) the armchair was broken and the shower sounded like the Queen Mary coming into port! Heaven help the people next door who were woken by our showering at 6am - I can only hope they complained as loudly as we did.

My complaints/comments were dealt with seriously and with authority by a great reception clerk, who addressed each of my quibbles and offered compensation in the form of vouchers and a reduction on our bill. What we really wanted, however, was for these issues to be resolved - we were staying for 4 nights and really did hope for that quiet shower and some early morning coffee!

It was not to be however. Clearly the housekeeping standards are not as rigorously maintained as we expect and sadly, this Westin will always be "that one which never got it right" for us. As we checked out, we spoke to the same member of staff who had dealt with our niggles a couple of days earlier. Once again, she addressed the issues, offered money off, points on our frequent flier account etc. but agreed with us - what we really wanted was the service we'd booked and paid for, and that simply wasn't there.

Incidentally, as another reviewer has pointed out the location of this hotel is great - it's on the quieter stretch of the Riverwalk, only a short walk away from the noisy, party atmosphere if that's what you're after, but for the rest of us, ideal! The public rooms are comfortable and airy and it appears that access to the Riverwalk and the downstairs restaurant and coffee shop is being revamped - the current steps/small lift situation is inadequate in my opinion.

Took the family for a vacation to San Antonio. We had a two night stay at the hotel. The first impression was great - valet and the front desk staff were very friendly. The bellhop took our stuff to the room, and that's when the fun started. Being completely new to San Antonio, we asked for recommendations for a Mexican restaurant on the Riverwalk. He gave us a name of a spot in the Farmers Market, four blocks away from the Riverwalk. My daughter then used the bathroom and the toilet overflowed. We called the front desk and reported the incident, and they said they would have someone up to fix it. We waited 20 minutes, no one showed up, so we left for dinner. When we got back (we found somewhere else on the Riverwalk) the toilet had not been fixed, and the water was still all over the floor. We went down to the front desk, and the wait staff gladly moved us to another room and provided us with complimentary breakfast. We didn't get any explination why it didn't get fixed in the first place.

That was pretty much the tone of the stay - TV's that don't work and no clean headphones in the otherwise nice fitness center, no keys for the in-room bar or the safe in our room, staff that was either really good or clueless.

The property is overall very nice, and the location couldn't be better. For an average hotel, one would be happy with the stay. For a class of hotel like the Westin, the experience should be better than it was. At the rates my family paid, I would seek other alternatives.