We stayed in one of their suites, and won't return.

Positives:
Location.
Friendly front desk staff.
Great air conditioning (important there).
Bathroom was spotless.
24-hour free business center.
Free long distance.
Free Internet.
Free soft drinks and popcorn after 3pm.
3 free happy hour drinks.
Free breakfast (waffles, scrambled eggs, french toast, bagels, juice), was plentiful but low quality.

Negatives:
We asked for housekeeping at 1pm and it still wasn't done at 3pm. We heard several other guests complain that it was late afternoon and their rooms still weren't cleaned either.
The carpet was dirty.
The room was run down.
The only air vent blew directly onto the bed, and when I tried deflecting the vent vanes I got black stuff on my hands, possibly mold.
Construction was going on in the lobby, so they gave us a discount, but we still won't return or go to any other Drury hotels.

We just returned home from our 4 night stay at the Drury Inn & Suites Riverwalk. Our stay was nothing short of perfect. We were immediately greeted by a parking attendant, and was pointed in the right direction. At check in we were greeted by the most friendly front desk staff ever. There was some confusion with our reservation (we had reserved a non smoking room and instead had a smoking room listed on our reservation) and since the hotel was almost completely booked, we had to keep a smoking room, but were moved to a suite overlooking the Riverwalk. There were 4 adults and 2 children staying in the room and there was plenty of room for everyone to move around without being on top of one another. We stayed on the 7th floor, which made it convenient to et to the pool. The rooftop pool was actually heated, which was great for those early morning swims for our 5 year old girls! The workout room seemed small, but we didn't use it anyway. The Happy Hour was nice for the adults and free drinks and snacks in the lobby were helpful with 2 small children. I cannot begin to describe the friendliness of this staff! We were greeting with a "hello" and a smile from everyone employed by our hotel. If we needed anything, we knew all we had to do was ask. Nina at the front desk was GREAT!! We spent part of our summer vacation here, and we were made to feel right at home! We will definately stay here the next time we come to San Antonio!!

Just got back from San Antonio Riverwalk and I must say Drury was great! My husband and I needed a little weekend get away and it was everything we expected and more. The location is great, not in the thick of things, just down the way a bit and not too far to walk to be in the thick of things! Even though the lobby was under remodel, we barely noticed it. The staff is one of the most courteous I've encountered while traveling and every employee we dealt with went out of their way to help us with a smile on their face. The complimentary cocktail hour was awesome, we made a stop before we left for the evening and the hot breakfast the next morning was the bomb! We are already planning to stay in December for our anniversary! Thanks Drury, we WILL be back. Oh and the beds were VERY comfortable. I like the parking arrangement as well. I felt our car was safe & secure and we were able to bring our luggage right in the door to our 3rd floor room.

Loved everything about the Drury Inns and Suites on the Riverwalk. They were very courteous when we arrived 4 hours late due to Amtrak. The free popcorn and drinks during the day hit the spot! The breakfast choice was great AND delicious!
The location was wonderful. The staff made all the arrangements for our rental car and for the taxi to take us back to the train station. We loved everything about the hotel and look
forward to staying at other Drury Inns and Suites!
West Monroe, LA