Great hotel, very clean, nice friendly staff.
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Great hotel, very clean, nice friendly staff.
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Business serviceHad a great experience. The rooms are roomy and the pool was clean and the hot tub was warm, did not work, but, it was nice and relaxing anyway. We were 10 minutes away from just about everything. Lots of construciton, but, it was in a neighborhood area and Wal-Mart was three streets down from the hotel. Rooms were clean and housekeeping was good and kept the room very, very clean. The beds need to be replaced, but, overall, was a good experience. Breakfast was good. Good set up. Enough to get you on your way. The entry is very, very nice. Next time you book, book this place since all you will do is go to the downtown area. Don't forget to ask for Janica. Outstanding employee!!!!!
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Business serviceReally bad location in the middle of new interchange contruction at the intersection of I10 and I410. The hotel locks the back gate forcing you onto a one way access road in front of the hotel, and an exploration of the neighborhood. It is difficult to get to and from the hotel even though it shows a good location on a map.
The hotel apparently caters to tourists and Katrina evacuees, I didn't see anyone that appeared to be in San Antonio on business while there for 5 days. The continental breakfast was average, bagels, pastries, and waffles. The hostess was helpful and personable. The front desk was useless the couple of times I needed assistance regardless of who was on duty.
The place is heavily wired for WiFi, I didn't have a PC with me so I didn't try it. However I did use the PC in the Business Center to check mail and it was very slow so I suspect WiFi will be slower yet. At least it is free.
Our room was clean, but worn. The carpet was clean with many holes, but needed shampooing badly. Walking across in stocking feet left your socks black. We had a refridgerator, but no knob to turn it on (thank God for multitools)! The closet door was just missing?! There were stains on the wall from the air conditioning unit apparently there for some time.
This is a hotel in decline, I assume maintenance is being deferred until the next remodel.
PS We were shown a smoking room by mistake, man they reek, don't they ever open a window?!
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ServiceWe stayed three nights but we had some problems. The room was clean and was made up well. The lobby staff was nice and helpful but not too competent. On our second night there, we were awakened at 11:30pm by someone trying to come into our room. They had unlocked the door and if it had not been for the top latch, they would have entered. The desk clerk had given our room to someone else and had thought that we were in a different room. When we talked to the front desk about this on two separate occasions, they did not even say "sorry". The inner courtyard and pool was nice but the side entrances to the motel were broken causing us to feel a little insecure. One looked like it worked but pushing on the door opened it without a card key. The other door's lock was broken and hanging down. The sleeper sofa in the room was old and not too comfortable to sit on and it didn't look too clean. The motel manager was nice to our group and let us use a room for our meeting that was cooler than the lobby since the lobby was hot. The breakfast was good, especially the service. There is a lot of construction on Interstate 10 just in front of this motel.
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ServiceCalled Comfort Suites because of a bad experience at Quality Inn down the street. (moldy, smelly rooms) The people at Comfort Suites are really kind and willing to work to get you the best rate. The rooms are clean and spacious. The pool is clean and nice, with a hot tub. I would stay here again.
Nice breakfast including all continental features with make your own waffles, or there is an attendant that will make waffles for you.



