I have stayed at most Four Seasons' resorts in the US and some abroad. I expected a comparable level of service at this hotel in Wailea, Maui because it bears the Four Seasons' name. I was sadly mistaken!

I reserved a "Club Level" room which I believed to be a significant step up from the luxury suite that was featured in all the literature with which I had been provided. Indeed, the "Club Level" room rate was 60% above any other room except for their special suites and I was assured that this room was the top-of-the-line room ranking just below the Executive Suites.

Imagine my dismay when I disovered that: (a) the Club Level room was about one third the size of the lower tier luxury room, (b) the Club Level room had hardly any ocean view compared to the panoramic ocean views of the lower tier rooms, (c) the Club Level room had just one small lanai (balcony) compared to TWO LARGE balconies for the lower tier room, (d) the Club Level room had no dining area versus a spacious dining/entertaining area in each lower tier room, (e) the Club Level room had just one TV set in the bedroom vs a total of two in the luxury room ... and the Club Level room cost 60% MORE than the lower tier "luxury" rooms!!!

Are they nuts!!

I asked to be downgraded (yes, DOWNGRADED!) to the lower tier luxury room. The Four Seasons front desk grudgingly agreed to do this (gee thanks!).. and I spent the rest of my stay in a decent suite for a fraction of the cost of their "superior" Club Level accomodation.

I get to Hawaii often, I thought I was treating myself but I'll never stay at the Four Seasons again!

We had our reception at the 4 Seasons and would have had our ceremony there as well, but we had to use the chapel at the Grand Wailea next door. The service was excellent and with our short notice, they were able to pull off a brunch reception at the OCEAN Front Lawn.
Maui is definitely commercialized so if it's your first time to Hawaii it will be very convenient b/c of all the mainland amenities. I would rate it 2nd to Oahu as far as having all the ameneties of the mainland. If you want solitude or more of an island escape go to the Big Island or Kaui etc.

Now, the only thing I'd say to brides/grooms is that people are on island time there. If you are planning a wedding from the US or anywhere else, they do not email/return phone calls right away. That was a bit frustrating. The resort has a list of vendors that you choose from and they make it very difficult for you to bring your own vendors. But we were very pleased with the photographer, florist, etc. If you send in photos they will create everything you want. We had our rehearsal dinner at Duo and they included the price of the dinner into the reception package b/c there is a minimum that you must pay.

We arrived a week before the wedding and loved the pool and service. The cabanas were great if you wanted privacy. The poolside service is wonderful as well, they set up chairs for you and bring you fruit. They will hold your chair b/t 11 and 2 in case you want to go eat lunch. but you can order lunch at your chair as well. The chef will also work with you on your diet if you request certain things. B/c we were there during memorial weekend, it was very busy and quite the scene. We met Dr.Dre on the elevator right before the reception.

The restaurants we went to were the poolside one which is casual with very good food. My husband and I are foodies and we definitely recommend Duo which is known for steak. Because Hawaii is so close to Asia, there are many asian influences esp. the food.

The service is phenomenal, there is no such word as "no". They cater to your every need. The people are sincere and really try to help you with anything. For example, when you get out of your car at the lobby, they immediately come to help you. They won't let you carry anything heavy unless you don't want them to. At the Grand wailea next door, no one greeted me when I got dropped off with my wedding dress for the ceremony. No one even told me where to go to check in or offerred to help me carry my dress.

The fitness room is outdoors and the weight room is indoor. There is a path by the beach you can run/walk on and go through the Grand Wailea and Mariott and even further to Kihe.

The hotel is a tower and b/c it is next door to all the other hotels there are many people walking through. Our suite was huge, they upgraded us for free. They also gave us a complimentary bottle of champagne. The manager also contacted the 4 Seasons in Kona and made sure that we were upgraded for our honeymoon.

The wedding planner is very professional and will give you ideas that will make the wedding go smoother and look nicer. We didn't hire a band or dj since we were only there for brunch. She recommend just to bring an ipod and they hook up speakers etc. IT totally worked well.

Overall, the 4seasons can't be beat!

My wife and I stayed at the Four Seasons for the last 2 nights for our honeymoon in the beginning of June. Our room was not ready until 3:15 when check-in was 3pm, but that was not too big of a deal except when you see everyone else checking in and going to their rooms. The room itself was great, with a patio and one of the best bathrooms that we have ever seen. Like everyone says the pool is great and we did not go to the pool until about noon each day and we were able to get cabana's.
Contrary to another reviewer we really enjoyed the fitness equipment being outside, it was a different touch, especially nice to get out of the sun for a little bit. The weight room inside was not that big but very nice, and nicer than the other hotel gyms we stayed at.
The food at Spago was superb!!! Great service and a great meal.
The breakfast at Duo was not very good, and we had a problem with service one morning and they ended up comping our breakfast because we ordered off the menu and they took 45 minutes.
It was a very relaxing hotel to stay with a great beach, and you do not have to leave if you don't want and can be very happy.
My biggest complaint is the service seemed "forced". We stayed at the Hyatt in Kauai and felt that the service was better and friendlier the entire time. Many of the employees of the Four Seasons were not locals, they were from mainland US or Europe. They were too in your face and it felt they were helping you because they had too, not because they wanted too. There was no "aloha" spirit at the Four Seasons, it all seemed fake.

Overall it was a great place to stay and end our honeymoon, but it was not as incredible as many people make it to be.

This is absolutely the most amazingly perfect place on Earth.

My husband and I went several years ago for our honeymoon. I stumbled across the reviews while planning another trip and felt compelled to write a little as the pictures brought back so many perfect memories. Obviously, The Four Seasons is still as wonderful as it was while we were there.

We arrived in Maui late in the day and were exhausted. After hasseling with the car rental place and picking up our rental, we arrived at The Four Seasons and immediately went to our suite. Hawaiian music was playing in the background. Champagne was chilling on the table. A bowl of fresh fruit welcomed us.

We were finally able to relax after the long flight from Dallas. We booked an executive suite the first few days but had to move to a regular room for the remainder of the trip. The suite had been booked by someone else prior to our trip--my husband's fault in planning. Moving was not that big of a deal as they handled it all. We were in Maui for a couple of weeks and --once we recovered from the exhausting wedding and began exploring Maui--we spent the latter part of our trip at a Bed and Breakfast in Haiku.

We felt pampered and relaxed and everything was so peaceful and perfect. This was absolutely the cure for our wedding and dealing with stress of it all. We needed to recover from our wedding and this was the perfect place to be with each other and to enjoy our first days as a married couple.

We love adventure and really enjoyed renting a jeep and exploring the Up Country... We opted to purchase gourmet snacks at Safeway (and champagne) to keep in our room. We went to Tedeschi Vineyard...many churches and hidden beaches. We definately loved the CD recording to Hana and it led us to find places we never would to explore. We went on a hike and found a waterfall in a bamboo forest.

Every day should be a day at the Four Seasons in Maui. This was absolute heaven.

We noticed a few celebrities but it was nothing. We did not care or make a deal out of it. We felt like celebrities while there and were treated as such.

We ended up with a special souvenier of a honeymoon baby. The Four Seasons was an amazing beginning to our marriage and the best place to start our life together.