Stayed here 2 nights while at a meeting nearby. The hotel is OK, but the staff is incredibly friendly and always willing to go the extra mile.
The rooms have the "suite layout" which is nice but they really need some renovation. We stayed at the "Club Floor" and even there the carpets were stained. The bathroom wallpaper was ripping and the door surroundings show rust signs. The bed was not really comfortable, but the sheets were soft and fresh. We ordered room service one night and it was OK and fast.
The hotel has a shuttle that can take you around (3 miles) to the mall or other restaurants because there is really nothing great nearby. The mall will have new restaurants opening by the end of November, this will bring better options.
The shuttle can take you to the bus stop in front of the mall (take #10 to the Arts Center Train Station, and then the train Northbound and you’ll be downtown (Lenox Square) for $1.25, I think the Southbound on the same station will take you to the Airport. A taxi from the hotel to the airport costs $55.
I will not recommend this hotel if you have many things to do downtown, because a cab ride is $40 each way, unless you use the train.
If you have something to do around this area, this will probably be OK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.