I have stayed at this hotel many times and I have always had a problem with room service. I just arrived home from a one night stay and I am pleased to say that they almost got it right this time!
My room was on the fourteenth floor on the interstate side of the atrium. I normally request a room away from the interstate, but I wasn't that bothered by the noise--it was there but not very disrupting. The last time I was here I ended up complaining to the manager about my room service experiences and she comped my room service, which I did not expect, but I appreciated. Because of my previous problems I did not eat my evening meal here. I had a car and I drove to a nearby restaurant. But, I did have breakfast this morning. I was told when my food would arrive and it arrived athe time promised (45 minute wait). The food was exactly what I ordered, was at the right temperature, and presented well. I did ask for a large pot of coffee, but only received a small pot and no coffee cup, but made do with one in the room. All things considered this was the best room service experience I have had at this property. I have come to think of this as a place to get a decent night's sleep, but not a place to eat. As others have said the restaurant/food service is a bit lacking, Unfortunately, if you don't have a car you do not have many choices. I have always stayed here on the weekends and the hotel is usually "dead" with almost no one in the lobby and the adjacent office park looking very empty. I don't know what a midweek stay would be like here, but the property is clean and adequate. My room had a refrigerator, but an old-style television, granite countertop in bathroom, adequate towels and toiletries, comfortable chair, nice desk. I paid $98 for the room with a king bed and there is free parking....for the price, the place is a good deal.







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