After reading several negative reviews on here I was a bit skeptical about going to the Ritz in downtown Atlanta. My husband urged me to go however since he had to go for business so I agreed to go along and check it out. I have to say-it far exceeded my expectations. I think that a lot of people on here are just nit-picky complainers. I get tired of reading about rude staff-the bottom line is no matter where you go if you are nice you get good service. (99% of the time) If you are rude you get what you are probably asking for.
As soon as we pulled up we were escorted into the lobby for a very prompt check in. We were early and we were told our room wasn't ready so we went to get lunch. An hour later when we got to our room, we didn't like the view. We NICELY called the front desk and asked for the manager who moved us from floor 12 right up to floor 20 with a wonderful view. It was a large corner room and was more than I could have imagined. We also asked for complimentary club level for our hassle and were given it for our entire four night stay. That was just a small example of the spectacular service we received at the Ritz. Everyone greeted us by name and we never felt as though people were looking for a tip like at some places where it is obvious it is expected.
The hotel was spotless, and everyone from the housekeeping to the bellman to the front desk staff made sure we always had everything we needed. Robin and Kafayrah, both in conceirge, are two employees who were exceptional and always went out of their way to share their knowledge and offer helpful tips. I would recommend this hotel to anyone. When I was there I felt like a queen!

The RC Atlanta is located right downtown, centrally located. 5-7 minute walk to Philips arena and CNN center. Near all of the other downtown hotels.

It is pretty much what you would expect of the RC but it is need of some renovation investment. This hotel was probably top shelf about 20 years ago; now it is a bit worn and dated. Age shows in the hotel rooms: worn carpet, really old decor, aged furnishings, lack of bathroom fans, and other amentities.

Service was hit or miss. The concierge on the club floor was great and very helpful. He recommended dinner at South City Kitchen which was superb- a semi-contemporary take on southern cooking, located in midtown- huge thumbs up! But when I called, prior to check in, for some local information, the concierge who "helped" could not have been less helpful- she made it clear to me that she was not going to go out of her way for me in any way. Front desk staff were very efficient and friendly.

A standard room on the club floor was fine- small bathroom with bulgari toiletries. The room was very clean, maid service was very efficient and discreet. They brought me a Sunday New York Times- bonus points! Internet access costs $10/day- minus points since this is a pet peeve of mine.

This hotel is fine, centrally located, and business-friendly, if you're not paying too much (if you're paying over $250/night, you're getting ripped off). Probably good for older folks who aren't put off by the dated "classic" decor. I just think it looks like it is time for investing a little renovation money into this property- it reminds me of the four seasons in toronto: nice but very dated and not up to par with four seasons expectations.

Stay in RCs' frequently and have never been this disappointed, we actually left after one night and went over to the JW Marriot, a much more pleasant expereince, albeit a JW Marriott.

I know there are different sizes and locations of rooms, but ours was the worst I have experienced at a RC. It could not have been larger than 300 SQ, wall paper above the bed peeling, a bathroom the size of a shoebox except it included mildew and cracked tiles...overall just far below RC standards to which we are accustomed. Small things can drive me crazy because that is usually what differentiates the RC for me, they sweat the small stuff. So a broken lampshade, burned out bulb, poor quality TV, half-empty shampoo bottle, etc., all compounded my dissatisfaction. We were also by the elevator and the moise level was very irritating, very poor noise insulation.

Common areas too seemed old, worn and unkept by RC standards, did not try the restaurants. They were cooperative upon leaving early and it just seemed like my early departure was not a first time event!

I recently stayed in this hotel while attending the January Gift Show, and the location is perfect (as another reviewer has noted), and while I was impressed to some degree, I would only stay here again if work is footing the bill. What really impressed me the most was the staff. You could tell the Ritz employees knew their brand depended on their hospitality, but it felt genuinely sincere! From the valet attendents to the front desk to the shop employee, they all truly seemed like it was a pleasure to assist you! In fact, on our last day we got in the elevator with our luggage to leave, and an employee on the elevator offered to go ahead and radio to get our car so as soon as we left the hotel it was already there waiting! And the live orchids in the room, toiletries (even complimentary slippers), etc. were all a very nice touch including complimentary bottled water in the room and even at the valet station. And the music and turn down service, etc. were a nice touch too. The hotel itself is nice enough, but at the end of the day, it is just a bed in a room (and I wasn't overly impressed with the decor) so that is why I would not pay $400 rack rates just to stay at the "Ritz", but if you are getting a deal, then yes, I would recommend this property.