I travel frequently for business, and I have stayed at hotels across the price range so I know what is reasonable and not. I was at the Ellis for four nights and 5 days. My stay at the Ellis was pretty bad, and here's why: Upon entering my room, I found hair in the tub, sink, and toilet. Later, I found more hair on the sheets. The breakfast order card (for ordering in-room dining to be delivered the next day) only appeared in my room on one day - once I used it, it was never replaced. I ordered breakfast, and it never came. The manager said he would call to recify, never did. I had to call him again -- after - get this - breakfast comes the NEXT morning, waking me up. He never explained why that happened. I had to call his boss to try to get some satisfaction. The iron and ironing board was always left out. On the three days that the sheets were not changed, the bedding was just yanked up to the pillows (not "made"). The minibar was not restocked once. A coffee spill was left untouched on the desk, and I think the one day the cups were not clean (just wiped out). And worst, worst, worst of all: EVERY day my key had to be recoded. On one afternoon, I had to get it recoded 4 times while the front desk staff just did it over and over again - not investigating, not apologizing. And the elevator takes forever. I did speak with multiple managers several times who had lots of apologies. Though they took no steps to rectify the housekeeping problems, they credited me with two nights' stay for my breakfast troubles. While this is a significant attempt to make it right, which I appreciated, it still added up to a heck of a lot of tolerating bad service and consistent irritation to stay here. If I hadn't bought the trip on Travelocity, I would have left on day 2. Taken all together, who needs this kind of hassle? There are lots of other hotels within walking distance of this one - I would never return here. Hilton Atlanta seems nice, but have not stayed there...yet.

New, very clean hotel with modern furniture. Nice staff, nice location. It's something similar to the W Hotel without all the hype. I was very happy and slept very well in their comfortable, clean beds with huge white comfitters.

This small hotel is not only a great value, but has a great staff. From the doormen to the front desk to the managers, all are upbeat and helpful. The lobby is very modest but the rooms are lovely and very clean. The bathrooms are great, newly tiled, great shower heads, large and again very clean. The bathroom products are upscale.

There is a small bar with smart, engaged bartender as well as a restaurant which we didn't try. No pretenses here. The whole experience makes you feel your both at home and away. In a city of conventions and monstrous size hotels, this is a great space.

In a city full of hotels, design and service is what one needs to stand out from the rest. The historic Winecoff Hotel built in 1913 was the sight of the deadliest hotel fire in 1946. A 28 million dollar restoration of the structure produced a beautiful modern design that I'm sure the original builders would be proud of. Design of this boutique style hotel does indeed stand out from others in the area. However, the unprofessional, inattentive, and lazy service of this establishment will bring the vacancy this building has known during the past 61 years. Their website boasts of having "legendary, innovative and friendly, professional service." Upon arriving for check in at the hotel the Valet was no where to be found. Upon entering the hotel lobby, there was a female sitting behind the front desk, obviously to busy daydreaming to stand up and greet me. I very politely let her know I was there to check in and saw that her name tag said "Concierge Supervisor. " She couldn't get my registration printed and had to call somebody to rectify it, once the paper jam was removed about 5 minutes later she could continue. I went to my room which I had been checked in to and it had not yet been turned over by housekeeping from the last guests who had stayed. Upon going back down to the lobby and letting the supervisor know of the issue, she responded with "Oh, I was afraid of that. We've had some people call in sick today." While looking for another room a lady came in to inquire the whereabouts of the missing Valet and asked if she needed to move her car that she self parked on the street. The supervisor responded, "Ah, na, you straight. The valet should be back soon." ( you would never hear such verbiage across the street at the Ritz). Upon returning downstairs later that evening to ask about something, a male employee was sitting behind the desk to lazy to get up and greet me. This level of service continued til check out the next morning. The Valet took a very long time to retrieve my car since he didn't have a ticket for me (remember the Valet was M.I.A. when I checked in so I had to leave my keys with the front desk.) On a more positive note, the rooms are well appointed with fine finishes such as espresso bamboo paneling, Ostrich leather headboards, white limestone baths, black granite counter tops, Kohler rain shower heads , 32" LCD, ipod docking stations, honor bars, and my personal favorite Ermenegildo Zegna bath products. Hopefully, GM Thomas O'Leary, will actually train his staff on Customer Service, perhaps send them across the street to Ritz-Carlton University!