I was very dissatisfied with my recent stay at the Intercontinental Buckhead Hotel. To bein with, the lobby is very crowded and loud on Friday and Saturday nights because of the XO Bar.

The staff is friendly and competent only as long as there are no problems. As soon as there any issues, no one wants to help you and all the staff can do is tell you about hotel policy. It appears no one has the ability to use common sense or discretion in special situations. So expect to be treated more like a number than a hotel guest on your stay. Don't expect sincere apologies either.

The brunch/lunch buffet at Au Pied de Cochon is lousy - it's always cold, tasteless, and quite expensive for what it is.

The only redeeming factor for the hotel is the modern updated
decorating in the rooms and the lobby as well as its location near Lenox and Phipps Plaza. Fortunately, there are plenty of other hotels in the area as well as new ones going up.

Finally, make sure to double check your final bill as someone else's bar tab somehow made it inot our bill.

We live in Georgia but have stayed at the Intercontinental twice when we had wine dinners in Atlanta. On our most recent stay we got a chance to compare both the club level at the Intercontinental and at the Ritz Carlton on the same night. Either is your best bet for a luxury level hotel in Atlanta's Buckhead area. Intercontinental is upscale and modern but just doesn't have the 'it' factor of the Ritz. The Ritz is a bit dated and worn but the service is just that bit extra. The lobby bar at the ritz is always hopping even early on saturday while their high tea is still being poured. The Ritz club level had decent wine and champagne on ice, tons of good appitizers (tuna tartar was pretty darn good) while Intercontinental had beer and wine but pretty limited poor quality choices and not nearly the same spread of food. Our club level room at the IC was same sized as a regular room and it smelled like pee even after I called and asked them to come see if they could freshen it up. The IC bar scene is straight out hip hop which I personally like but others might feel out of place. Anyone would enjoy the Ritz's bar especially if you like people watching. Both club levels had the exact same type people (read older and rich). the IC rooms I have stayed in before are very nice, modern and have tons of amenities. i just think our room this trip was a dud but I was more interested in the club level areas and the lobby bars anyway. Price wise our IC room rate was half of what the ritz carlton was charging so dollar for dollar I think IC is a better deal but I must say I really like hanging out at the Ritz.

We spent 4 nights here at the end of March. We have stayed in many Intercontinentals throughtout the world and the existing reviews of the Atlanta property are accurate. We, too, stayed on the Club floor and the Club room facilities, breakfast, afternoon tea, cocktail snacks, etc are excellent value for money. Rooms are well equipped, beds superbly comfortable, staff genuinely helpful. You know this is a different place when a member of staff says "Welcome home" to you as your enter the hotel! And, yes, you do feel at home. Hotel 5mins walk from the Metro and is a safe area to walk in. Some decent restaurants in the vicinity and a good shopping mall. Hotel courtesy taxi service within 2 miles very handy. World of Coca Cola worth the visit, even for real grown up adults. It takes 2 hours and was very interesting. The downtown area isn't, however, very pleasant and has a slight uncomfortable feel to it. I've lived in London for over 30 years, and unlike many of my female friends, travel alone late at night on the tube and never feel afraid, but I wouldn't have liked to have been on my own in this area at any time of day. Strange for a business district.

My husband & I have stayed at this hotel 5 times. We lived 2 hours south of the city & would stay at the Intercontinental when we went to concerts or shows. This is a gorgeous and truly luxurious hotel & has definitely earned a 4 star. The rooms are so comfortable & the beds are like sleeping on a cloud. The bathroom is beautiful with black and white marble, deep soaking tub & a separate shower. You are close to two high end malls & many other shopping plazas. If you want to stay in Buckhead, this is the place to be.