I was very dissatisfied with my recent stay at the Intercontinental Buckhead Hotel. To bein with, the lobby is very crowded and loud on Friday and Saturday nights because of the XO Bar.
The staff is friendly and competent only as long as there are no problems. As soon as there any issues, no one wants to help you and all the staff can do is tell you about hotel policy. It appears no one has the ability to use common sense or discretion in special situations. So expect to be treated more like a number than a hotel guest on your stay. Don't expect sincere apologies either.
The brunch/lunch buffet at Au Pied de Cochon is lousy - it's always cold, tasteless, and quite expensive for what it is.
The only redeeming factor for the hotel is the modern updated
decorating in the rooms and the lobby as well as its location near Lenox and Phipps Plaza. Fortunately, there are plenty of other hotels in the area as well as new ones going up.
Finally, make sure to double check your final bill as someone else's bar tab somehow made it inot our bill.







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