We stayed here as May 15 as part of a Fly and Park package. I found the Check in area was not warm and friendly but it probably wasn't supposed to be. Very minimalist. The clerks were not friendly and seemed to only know how to do their jobs. This is also OK. The room was clean and spacious. Everything worked. The entire hotel appears to have been refurbish recently. I was very concerned about staying here based on the negative reviews. I called and spoke to a manager about the facility and he assured me that everything would meet my expectations. He was correct, they did.

Breakfast was a simple continental affair but larger breakfasts were available for a fee. Cloth napkins and several different coffees. Airport drop off was fine. Atlanta airport has forced the shuttle to pick up customers at a very inconvenient location. This was not the hotels fault. However, the hotel did a poor job of explaining where to go to get picked up when we returned. I should say they provided no information. When asked for directions they were vague and non specific. When I returned my car was safe. No nicks or dings.

While this facility is more expensive than some of the others I know what to expect and will use them again.

Beware of the employee’s honesty!

We booked 3 rooms on March 13, 2008, the rooms are clean and the facility is beautiful. The only problem we encounter was that my friend gave one of the employees her mail and by mistake an envelope with $600 an a check, the check was returned but the money was gone, also my friends car was hit during the stayed and the hotel manager never reported to my friend even thought that an accident report was done by the police. It is sad when the management don’t do the job the honest way. Beware of the staff.
Manuel C. Pelham Alabama

Delta bumped me and I stayed at this hotel. I have to say, I am surprised that ANYONE would rate this poorly. I can say that this hotel was recently remodeled and they did a REALLY fine job.

Nice modern rooms (all suites) with swivel 42" LG Plasma televisions that swivel from living room to bedroom.

The amenities are also very very nice. It is a large space for a hotel room. I have stayed at many Hyatt hotels and this room was exquisite.

The bed and pillows were very comfortable and I cannot really say anything bad about the hotel.

I do have to state that the shuttle driver from the airport begged for tips. It was not a good welcome. Also, the front desk guy was not extremely friendly. The one who topped the cake was the begging bus driver, not cool, especially for a Hyatt.

Other than the staff, the rooms were nice, clean, large, nicely appointed, and well-maintained! I would stay here again in a heartbeat!

My husband and I had a meeting over the weekend in Atlanta and found our stay at the Hyatt to be 1st class. The room was very clean and in great condition. The beds were awesome! One of the best night sleeps that we have ever had. Love the large flat screen TV as well as the very comfortable sectional sofa. The continetal breakfast was better than expected which included Starbucks coffee and fresh squeezed orange juice to name a few. The staff was very polite and respectful. All in all a wonderful experience. We will be back and would reccommend this hotel to everyone!