On 11/21/07, we were booked for 2 rooms at the Westin Buckhead in a handicapped room for my 87 year old wheelchair bound mother with an connecting room for my husband and I to be close by. When we arrived, the rooms we were assigned to had bars on the wall for the tub (that my 87 year old mom couldn't get in), a low toilet seat with bars (which she couldn't get on and off of with ease), and a wheelchair level peep hole. I was then shown another room that I was told was "another option" --- 2 rooms, neither of which was accessible nor connecting, but that had a beautiful corner room view. The night manager told me what she would try to do-- she said she would call the other hotels. She said she felt she could get them to match the price from the Westin and/or get us lower priced rooms since she "knew people" at the other hotels in the area. The only hotel she could find with the ADA room was the Ritz Carlton at a higher price than the Westin's rate. When I reminded her what she said she would do, she said, "I said I would try. I am sorry if I upset you." My misunderstanding meant me getting on the phone to make my own calls to the Ritz Carlton to book 2 rooms that were perfect except that they weren't connecting rooms. I wouldn't suggest anyone stay at the Westin Buckhead if you need ADA wheelchair access to a shower or comfortable toilet.
Marla






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