A bunch of stayed at this hotel and we basically have no complaints at all. Every person who works at that hotel - concierge, valet, front desk, etc. was extremely friendly. Our room rate included free parking, which was great since parking in Atlanta overall is pretty pricey.

The rooms and bathrooms were a nice size and very clean. I have no complaints there. The walls were also pretty sound proof - - I didn't hear noise from outside or noise from the rooms next door. In terms of the food at the restaurant, we ordered room service one night and everything was really good. It also arrived pretty quickly. We also had the breakfast buffet at the hotel restaurant which was very good, with excellent service.
I also loved that the hotel had ice water with lemon and cucumber in the lobby - spa water is always refreshing!

It is definitely a plus to have the mall connected to the hotel. I had to run over to Bloomingdales to buy something quickly, so it was nice to walk over there without having to go outside.

I have stayed in two other Marriots in downtown Atlanta, and the JW in Buckhead is the best Marriot so far. I would definitely stay here again during my next visit.

The room was nice, as was the location - the attachment to the mall was very nice for a rainy day. The staff, especially the business center/front desk staff were great. Hotel shuttle takes you to many different places in the area. The bar/restaurant scene is a little dead, but food is fine.

I highly recommend this hotel. I booked a weekend here for my sisters and I as we wanted to shop at connecting Lenox Square and Phipps Plaza across the street and to use the spa services from DASS Salon. We preferred to stay in Buckhead at an upscale hotel and this hotel fit the bill. The front desk and the concierge services were very helpful to us as far as getting us into restaurants. One of the staff gave us wrong information about the length of a Taxi cab ride to one of the restaurants, which ended up costing us three times what he said it would. The Valet staff did arrange for us to be driven to Phipps Plaza and back because it was raining one afternoon. Our rooms were very clean, comfortable and nicely furnished. We were at the end of the hall on the tenth floor (great views) with two connecting rooms and our own separate entrance/hallway. The Sunday breakfast buffet at the hotel restaurant was delicious and the service was excellent. Of course, we were tipping left and right but it was well worth it. Everything from check in to check out and in-between went smoothly. The snack/coffee shop in the hotel was top notch, you could get everything from bandaids to a danish. When I got home, I realized I left my phone charger. I called the hotel and they put me in touch with the Loss Prevention staff. They recovered my charger and sent it to me overnight at no charge.

We travelled from London and booked a shopping package which included breakfast, parking ( which we didn't need ) and a discount voucher for Macy's.

The service from all staff was friendly and extremely helpful. The room was spacious with a great view over the area. It was really good to be right next to the Lenox Mall and only a few minutes walk from Phipps Plaza. There was a great selection at breakfast.

The hotel is located right next to a Marta station which made it very easy for us to get around wihtout a car. Would definitely come back again.