When Atlanta closed their runways, our plane was diverted, and it looked like I wasn't going to get to the airport until about midnight, and then would encounter hundreds of stranded travelers in a taxi line to get to the hotel. I called the hotel and told them my predicament. They responded so nicely and even tried to get me a taxi.
After arrival at about 1:30AM, from the doormen to the front desk, I found the service to be rather unbelievable. Perhaps it's southern hospitality, but I think several employees went the extra mile.
When I made it to the hotel, Derrick B. inquired whether I had been able to have dinner. When I said no, he bought some items from the convenience shop and delivered to my door. He did not want a tip and disappeared before I could find my purse.
When I left the hotel a few days later at 6:15AM, he greeted me and asked if I had had coffee, since it was not available until later. He went and got coffee for my ride to the airport.
The hotel, while older, was extremely clean; the amenities were wonderful - Wall St, Journal and USA Today at the door, sewing kit, cotton swabs, nice shampoo and most importantly comfy bed and pillows.
If there is any complaint, it is the sound insulation - hallways tended to be noisy and late at night it did not seem like a safe place.
Hats off to the red coat guys and gals at the downtown Marriott who made what otherwise would have been a nightmare stay, very pleasant and memorable.







Value
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