This Embassy Suite was a disappointment compared to many of it's counterparts.....The staff was not that friendly.......My room was showing age......The wallpaper was peeling off in the living room area and in the bedroom...the vent for the air-conditioning unit was not attached properly and would fly back and forth ever time the unit came on to cool the room....the room was very hot...we had the temperature set at 65 degrees and it just couldn't cool the room.......I was there for four days and one of the days housekeeping forgot to leave any towels and it took an hour to get one just to take a shower......the hotel is just ok....not great but not the worst...if you want a nicer hotel I would stay in the Omni across the street...the hotel is much nicer and is still located near everything in the downtown area...that is where I will be on my next visit to Atlanta.....

I'm sure I'm not the first person this has happened to, but I was mortified by how little the hotel cared!

My stay itself was fine, but the next day I got a call from my credit card company asking about unusual charges, and sure enough it was stolen! It was a new card, only ever used at the hotel, so I knew it was either taken from my room or at check-in. I immediately called the hotel to tell them what had happened, and although I was being very nice about it on the phone, the manager was very rude and told me "to quit making accusations I couldn't prove". 2 weeks go by, and police in another town catch the lady who has my card and she confesses it was originally taken by the desk clerk. I told hotel security this (wanting to make sure she was fired so no one else had to go through this), and was given the impression she would be fired. 2 more weeks went by and I check with the hotel to find she's STILL working at the desk..evidently hotel security left a message for the police, then dropped the issue when police didn't call back. I stepped in yet again and had police give the name to the hotel, but even then they would only suspend her because she wasn't officially charged yet. Georgia has very liberal firing laws, but they were more worried about getting sued over firing a thief than over their guest getting robbed. I also left a message for the General Manager about a month into all of this. He never returned my call, and to this day (2 months later) I've never gotten an apology from anyone at the hotel, for all the hassle I went through having my card stolen (they racked up a lot of charges in 1 day), or even a thank you for all the work I did helping police identify this woman so that they knew who was robbing their guests.

Moral of the story...they will be nice to you when you're a guest, but once you're gone they could not care less. Also, be sure to file a report with police, because even though your cedit card company may cover the charges, getting police involved is the best way to ensure the person may get caught and not do it again.

I stayed at this hotel last summer for a work-related conference. The location could not have been any better. The convention center was just a short walk away, and on the very little down time that I had, I was able to walk to Centennial Park, the Georgia Aquarium, and Coca-Cola museum. The room itself was clean, comfortable, and spacious. The free breakfast was good, and food at Ruth Chris' steakhouse excellent. And, the staff was great in tracking down my FedEx deliveries! I would definitely stay here again if I were to return to Atlanta.

Just stayed here at the end of December. We enjoyed our stay. The check in was a breeze. The Georgia Aquarium is a very nice aquarium.

Pros:
a. Close to attractions - Georgia Aquarium, Coke Museum, CNN center, Georgia Dome, Phillips Arena, all within walking distance

b. Free Breakfast - standard cereal's,bagels, breads, fresh fruit, made to order omelets, eggs,sausage,bacon,juices etc. all very tasty.

c. rooms seem clean and comfortable: nice mini fridge, 2 flat panel tv's, 2 separate rooms - bedroom and living area separated by a door. a closet safe which is big enough to fit a laptop in. used the filtered water which tasted fine to me.

d. Evening free drinks and chips and salsa/ fitness center (sauna and enough work out equipment and space) Outdoor pool - didn't use too cold.

Cons:
a: the side of the hotel closest to the elevators is closest to the trains, which blow their horns at night and early am. I would avoid a room near this side next time. I didn't really think it was that disturbing and my kids (2,5 years old) thought it was great to see trains.

b.valet parking for $22 night in addition to your room price - other hotels include this with the price of the room, there are a lot of parking lots around the hotel which you can park at. The one across the street is not an overnight parking lot though. We parked in another lot. since we planed to walk to the attractions.

c. paying for internet in your room - most place that i have stayed include this for free, they do have a business center where you can access the internet and i believe the lobby area has free wireless internet.

d. uncomfortable couch in room