“Used to like it. Recently had bad experience.”
My company has local agreement rate with this hotel. I frequently stayed at this hotel during my trip to main office. Recently I had terrible experience with the hotel reservation.
I got charge for "NO SHOW" for the mistake that this hotel made.
I called once prior to my arrival to change the reservation and they confirmed. I just move 1 day ahead from the original reservation date. On my arrival date, they can't seems to find any reservation on the system. I showed him my confirmation number. After waiting for a while, finally he gave me the key without telling me if there is anything wrong. Now I found this rediculous charge on my credit card for no show.
despite of this error, I also found the room not ready when I get in. The refrigerator door was open, drawer opened, and I found sofa bed cushions on the floor.
I try to call the manager for this miss-charges issue but all I got is answering machine. No return call has been made to date. None else can deal with this issue.
I probably won't stay at this hotel any longer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers