This hotel is lovely and in a great location. The rooms are spacious and comfortable. The desk and service personnel are knowledgeable and helpful without fail EXCEPT in one very important area:
The only problem, and it was a major one for me, was that they refused to take our party of eight (we booked four rooms) to the Pier to meet our cruise. One of the main reasons we booked with this hotel was because of the transportation to the Pier. We were told that we could not monopolize the transportation (?) but no explanation was given as to why four couples could not be provided transportation. Evidently if we'd been four separate couples taking the same cruise but not acquainted they would have had no problem.
We managed to find transportation at a very significant cost. The day we left, after moving our bags to the lobby and after our transportation arrived I inquired again as to their policy....and was told I had been given incorrect information and they would have taken us. Strange...as they refused to schedule us but then said they would have taken us if we were scheduled.
Overall this is a good place to stay, but beware of transportation promises, it may not be there when you need it.








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