We booked here for three nights following the American Library Association conference in 2006. The neighborhood has changed a lot since Katrina (the city is emptier, for one thing, which makes the hood more vulnerable)--a couple of people warned us about walking here as two women. We found another place and called the Balcony to cancel our reservation, assuming we'd pay for the night regardless of whether we were there. To our surprise, the owner charged us for the entire stay we had booked. When we asked why, he said he could have sold the room to others because of the conference--which was actually over by the time we had reservations at Balcony. Basically, he seemed to regard the conference as an extenuating circumstance allowing him to bill us for the entire amount of our stay. The refund policy on the B&B's website says that failing to cancel 14 days in advance should mean you lose your deposit--in this case, the amount of the first night's stay. The only exception to that is special events, which are listed on the website as Mardi Gras, Hallowe'en, etc. No mention of the conference.
We have a lot of sympathy for small NOLA businesses, which is why we came to the conference, chose to stay in a B&B, and spent our money there. (A lot of it!) We want to help NOLA get back on its feet. The people we met during our stay were resilient and friendly--terrific folks overall. It was really discouraging to get shafted by this guy, who appears to be using the situation to his advantage. Full disclosure: He did offer us a "rain check" for the stay, valid until September 2006. Since there's no chance of us coming back to NOLA that soon, and since we don't want to stay in an unsafe neighborhood, that's pretty useless to us.
We'll give him one more shot to do the right thing--we're happy to forfeit the one night's deposit, especially since we gave short notice to cancel--but I'm not hopeful. If you book here, make sure you know what you're getting into!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.