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Holiday Inn Express French Quarter/Downtown: Traveler Reviews

Call now to book: 877-270-6397 from HIExpress.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 132 Reviews
5.0 of 5 stars
37
4.0 of 5 stars
30
3.0 of 5 stars
25
2.0 of 5 stars
12
1.0 of 5 stars
28
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#64 of 156 hotels in New Orleans
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 223
  • Address: 221 Carondelet Street, (formerly Cotton Exchange Hotel) New Orleans, LA 70130
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Five story Motor Inn with modern guest accommodations, located one block from Bourbon Street in the central business district. This description is based on information provided by the hotel.
No Business Center No Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $190 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Express French Quarter/Downtown

( 7-11 of 132 )
“Overall a very good stay”

Holiday Inn Express French Quarter/Downtown

4 of 5 stars
San Diego, CA
May 8, 2008

Stayed there for a conference. The hotel is 2 blocks from the French Quarter (Bourbon Street) and Canal Street, a relatively easy walk. There is a Walgreens and soon-to-be CVS located within short walking distance, so any needed supplies are easy to get. The businesses on the street are being renovated so daytime noise and construction were somewhat loud, but we were up early so it didn't bother us. Right next door is a little bar (Dominics) that sells hard-core hurricanes or margaritas for only $7! One of these drinks will knock you on your butt, which is much cheaper than some of the watered-down versions in the French Quarter. As for the Hotel itself, when we arrived, the front doorman was very friendly! We didn't have a car, but valet parking was cheaper than other hotels we saw. Definitely use him as an excellent source for info if you want to take any tours, he appears to know which ones are the best. The front desk staff was somewhat friendly. We arrived at 3pm for a 4pm check-in and had to wait 30 minutes while the rooms were being prepared. The hotel is being renovated so some daytime noise was expected. Our room was clean and quite, and the staff was quick to bring up additional towels and glasses, when asked. One unfortunate incident we had was the key-card lock on our door malfunctioned one day. After getting 2 new sets of cards that didn't work, maintenance came up and tried to repair the mechanism. He spent over an hour working on it (we didn't dare leave the room) and finally replaced the whole lock. We thought it was fixed (we tried it when we left the room) but when we returned later that night, the cards didn't work again (haunted room?) We insisted that we be moved to another room and the front desk agreed, except we were moved DOWN 2 floors (from 4 to 2) and our window view went from the street to a closed in roof area. They gave us a simple basket of local sodas and chips as a gift for the trouble. There were a number of stains on the carpet in the room, but the bed and bath were clean and the door key worked. The HOT breakfast was simple, warm cheese omelets (the cheese wasn't melted), very greasy, non-crisp bacon, sausage, biscuits and white gravy, good hot cinnamon rolls, cold cereal and yogurt. There was also the standard bulk dispensed apple, orange, and cranberry juices. On the weekends, they also have undercooked scrambled eggs. Overall it was an ok stay, what we expected from a Holiday Inn Express, but the location and price were a good combination. We'd stay there again, if we went back to NOLA.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Maintence problems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forced_Traveller's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: May 08, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Great time in New Orleans”

Holiday Inn Express French Quarter/Downtown

5 of 5 stars
Southern California
Apr 25, 2008

We attended a Piratecon convention in the French Quarter April 17-20, 2008. Our designated hotel was the Holiday Inn Express on Carondelet. My roomate and myself felt the hotel was a great value. The rooms were clean, and quiet, it was a quick walk to Bourbon St., so the convenience was great, since alot of our events were held on Bourbon St. or other nearby locations. The staff was courteous and very helpful. The free breakfast was a welcome bonus! and delicious. We came to N.O. a week early to enjoy the city and we surely did.! We took the Haunted History Tour, the Down South Tours which visited the cemetary,Garden District,and Katrina Disaster Areas, we also took the Ultimate Swamp Adventure Tour/Plantation Tour.. All of our tour guides obviously loved their jobs. They were all very knowledgeable and fun to talk to, and we agreed the tours were a fabulous addition to our trip! A must do is Cafe' DuMonde. we felt they had the best beniegne it town! we also loved The Bourbon House for lunch or dinner. Don't miss the Antique shops on St. Charles and take the streetcar for a fun trip thru the garden district.. There is so much to enjoy in New Orleans. I recommend taking the time to look past Bourbon St. I would love to go back in the future for further exploration!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Great location for a NOLA vacation”

Holiday Inn Express French Quarter/Downtown

4 of 5 stars
Canandaigua, NY
Apr 23, 2008

I had been wanting to visit New Orleans and found this hotel on Hotwire. The location was terrific - we walked everywhere. The hotel is adequate although it isn't great if you are planning on spending lots of time in the room. The staff was always pleasant every time we came through the lobby and there is a concierge who gives out great maps and some dining ideas. I was concerned about our safety since it was me and my teenage daughter but we never felt unsafe. There were all kinds of people walking by all day and night and we would walk back to the hotel at 10 pm or so and always felt safe. The restaurant that is attached to the hotel is ok - there are so many better options nearby that I would use this as a last resort. We walked to the N.O. School of cooking one day for a really wonderful cooking class that was only $27 each and included 4 courses and the recipes.

  • This TripAdvisor Member:
    • Liked — great location
    • Disliked — air conditioner unit had strange odor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ber5408's Summary
Date of Stay: April 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: May 10, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Avoid This Hotel”

Holiday Inn Express French Quarter/Downtown

1 of 5 stars
New Jersey
Mar 31, 2008

with a late 4pm checkin room was not ready - told to wait at least another 45mins. Requested several days before a rollaway bed but was placed in a room that could NOT accomodate a rollaway bed. alarms going off all night - this place is a rude mess. will avoid holiday inns at all cost.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dmc42467's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 29, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Good location, hotel not remarkable”

Holiday Inn Express French Quarter/Downtown

Mar 31, 2008

The HI Express near the French Quarter is actually located in the CBD, but an easy stroll of a block and a half to Bourbon street, the aorta of French Quarter nightlife. The location is therefore very good, close to the action, but in a quiet-ish street. Rooms aren't overly large, with a tiny bathroom, but equipped with different kinds of pillows, a TV, refrigerator and microwave.

The Hotel provides the "new and improved" hot Holiday Inn Express breakfast. The website's slogan is "it's hot, it's free, what more do you need to know", and that is exactly all you need to know. Because it ain't much.

Service is not quite up to standard: I had to wait seven hours and ask twice for housekeeping to clean my room, and got an indifferent look from the receptionist - who clearly thought to be far too good to work at a hotel reception. Such an attitude doesn't impress me much, and I find it often counterproductive.

In short: there are much nicer hotels in New Orleans, quite possibly with better rates. But in case you can find a good rate at the HI Express, and are willing to take the risk of a lack of service, then it's not a bad place to stay.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — Service, and there was hardly any daylight in my room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flyingdutchman06's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: March 24, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: $190 (year-round)
Call now to book: 877-270-6397 from HIExpress.com

Reviews of Holiday Inn Express French Quarter/Downtown

( 7-11 of 132 )
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Holiday Inn Express French Quarter/Downtown Also Known As

Address: 221 Carondelet Street, (formerly Cotton Exchange Hotel), New Orleans, LA 70130