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Soniat House: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 43 Reviews
5.0 of 5 stars
21
4.0 of 5 stars
4
3.0 of 5 stars
8
2.0 of 5 stars
4
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#50 of 156 hotels in New Orleans
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 33
  • Address: 1133 Chartres St. New Orleans, LA 70116
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Historic Creole house dating from 1830 combining three town houses - Heart of the French Quarter - 2 miles to Museum of Art. This description is based on information provided by the hotel.
No Business Center No Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $253 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Soniat House

( 8-12 of 43 )
“Soniat House no longer deserves the designation of New Orleans' best”

Soniat House

1 of 5 stars
Albany, Ga
May 7, 2008

Extremely disappointed. I booked the Soniat House in Novemeber for the Jazz fest in May and was guaranteed a King bed Junior Suite room so that is why I upgraded to the outrageous $425 a night before taxes. We were put in a subpar room which was very small with a queen bed and a very tiny bathroom. I went to the owner and asked for my rate to be reduced to reflect their middle range rooms since they did not deliver. She was rude stating "the rate is the rate and we have bills to pay." After the dispute, the other manager stated that we will provide breakfast every day. Breakfast is coffee, juice, and 4 biscuits which when we received the final bill they charged us anyway and had to have it removed. The breakfast was never served on time always either too late and one time an hour early waking us up. There is no in room coffee, no in room safe, no in room bottled water, costs $15 for ice, ice bucket and glasses (unbelievable that this is not included). Only 2 towels are in the room at a time. They have turn down service at night, and I requested that my towels be replaced nightly as well as anyone who has been to the Jazz fest knows it is a 2 shower a day event. I had to go get them every night because they did not honor that request. The shampoo and soap were only replaced 1 time in 5 days. The wallpaper is stained and peeling, and the air condition rattled all night. There was not always an attendant on duty to park the car, but they charge $25 a day to park your car. The Soniat House is not worthy of a small luxury inn designation. We go to Jazz Fest every year with friends and family and obviously will be staying elsewhere.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyGAClay's Summary
Date of Stay: May 2008
Member since: May 07, 2008
Was this review helpful? Yes No
Management Response
SoniatHouseManager, General Manager
(Management representative)
Aug 8, 2008
At the Soniat House, we take pride in our ability to satisfy guest requests whenever possible.

We offer a variety of room sizes and bed types, and feel that the charm of the hotel is reflected in it's old world, elegant New Orleans style. Each room is exquisitely furnished and individually decorated with authentic antiques and beautiful taste. As our many repeat guests agree, our rates justify the experience of a stay at the Soniat House.

Errors were made in the breakfast service, and we sincerely regret the inconveniences. The breakfast charges were an oversight which was promptly handled. Although no coffee maker is available in our rooms, we would cordially and promptly provide coffee service to guests whenever requested. The particular room where this guest stayed does feature an in room safe. Additionally, there are plenty of safe deposit boxes available on our premises.

We take complaints very seriously and sincerely regret the dissatisfaction experienced by this guest. We strive to provide the best service and accomodations and believe that the hotel is the best New Orleans has to offer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Fabulous French Quarter Find”

Soniat House

5 of 5 stars
New Orleans, LA
Apr 17, 2008

I live 2 blocks away from the Soniat House and I have always loved the neighborhood we share and the ambiance of the hotel in general. My parents stayed in a suite the week of my wedding and my bridesmaids and I all got ready at the Soniat House. The staff was absolutely amazing to my parents and to my entire bridal party. The hotel was the perfect setting for such a special day. They were very kind to allow me to take pictures in the courtyard before the ceremony and the pictures are breathtaking. I cannot say enough about what a fabulous experience this was for me and my parents. In my opinion there is no better place to stay in the city if you want to get a true feel of what it is like to live in the French Quarter.

  • This TripAdvisor Member:
    • Liked — Pure class!
    • Disliked — cannot think of a single thing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOLAtravelor's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: April 17, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Hidden Gekm”

Soniat House

Mar 31, 2008

I am saddened by the other family not having a great stay. We brought our two boys 8 and 11, and shared a two bedroom suite. The place was charming, the owner and staff were very helpful and friendly to the children. The place is unique with wonderful tall ceilings and beautifully appointed rooms.

  • This TripAdvisor Member:
    • Liked — Beautifully appointed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeridiaPilot's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 31, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Will never stay here again”

Soniat House

Feb 26, 2008
0/3 found this review helpful

Management was very unhelpful and rude. My family has stayed here for years and enjoyed the experience, until this visit. We were told at 10:30pm the night before check in that children under the age of 12 were not allowed. This would have been O.K. had this information been provided to us at the time we booked the room. Or if it was even on their website. They were adament about their policy, even after a different employee told us that kids under 12 had stayed there the week before. We spoke with the owner who could not have been more rude or unhelpful if she tried. They didn't even try to help us make other arangements. We told her that this attitude would cost her alot of money just from our family never staying there again and she could have cared less. These people need to get out of the service industry.

  • This TripAdvisor Member:
    • Liked — great location
    • Disliked — management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tunicaboy's Summary
Date of Stay: February 2007
Traveled with: Family with young children
Visit was for: Other
Age group: 35-49
Member since: February 26, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The Real Thing”

Soniat House

5 of 5 stars
tennessee
Feb 20, 2008
3/3 found this review helpful

This is a late review for a stay last summer. After reading a bad review, I just had to put my two cents' worth in. I think this property is wonderful.

Arriving on a sweltering July day, my husband and I were escorted in by a gentleman (a word I do not use lightly) to the "office", which looks more like a sitting room or very nice home office. Here we were seated while the check-in process occurred. We were upgraded to a suite, a pleasant surprise which we had not requested. We found our suite to be upstairs with its own private entrance and veranda within the hotel. It was not glitzy, but elegant and peaceful. The bathroom was wonderful, with a lighted makeup mirror, a jetted tub and a private covered terrace with a table and chairs and plants. The courtyard was peaceful and very New Orleans. The sitting room for guests was beautiful, quiet and cool. The honor bar was very handy, though a bit expensive. The location suited us very well, as we preferred to be a short walk from the mayhem than rather in the midst of it. All in all, it felt like being a guest in a very nice, well-run home. Though my husband and I are, I hope, presentable, we are not moneyed and do not look it. We were treated as if we did. We did not find that having booked a small room at a discounted rate resulted in being treated any differently and in fact, as previously mentioned, were upgraded to a suite with a private veranda and treated like royalty. We'll be back!

  • This TripAdvisor Member:
    • Liked — elegant authenticity
    • Disliked — I liked everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mimi117's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: January 28, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Soniat House

( 8-12 of 43 )
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Soniat House Address

1133 Chartres St., New Orleans, LA 70116