Extremely disappointed. I booked the Soniat House in Novemeber for the Jazz fest in May and was guaranteed a King bed Junior Suite room so that is why I upgraded to the outrageous $425 a night before taxes. We were put in a subpar room which was very small with a queen bed and a very tiny bathroom. I went to the owner and asked for my rate to be reduced to reflect their middle range rooms since they did not deliver. She was rude stating "the rate is the rate and we have bills to pay." After the dispute, the other manager stated that we will provide breakfast every day. Breakfast is coffee, juice, and 4 biscuits which when we received the final bill they charged us anyway and had to have it removed. The breakfast was never served on time always either too late and one time an hour early waking us up. There is no in room coffee, no in room safe, no in room bottled water, costs $15 for ice, ice bucket and glasses (unbelievable that this is not included). Only 2 towels are in the room at a time. They have turn down service at night, and I requested that my towels be replaced nightly as well as anyone who has been to the Jazz fest knows it is a 2 shower a day event. I had to go get them every night because they did not honor that request. The shampoo and soap were only replaced 1 time in 5 days. The wallpaper is stained and peeling, and the air condition rattled all night. There was not always an attendant on duty to park the car, but they charge $25 a day to park your car. The Soniat House is not worthy of a small luxury inn designation. We go to Jazz Fest every year with friends and family and obviously will be staying elsewhere.







Value
Value
Business service



