My husband and I stayed at Place D'armes several years ago and had a lovely room with a private balcony on St. Ann Street. When we decided to stay here again, I called the hotel to find out how to request a similar room, since their website doesn't specify balcony rooms. I expained that the private balcony was central to our decision to book here, and was told to book a deluxe room, and in the "special request" area, ask for a balcony room. The hotel e-mailed me and said the only balcony room they had was a queen bed instead of the king I had requested. I told them the trade-off for a private balcony on St. Ann's was worth the smaller bed, but if a king room opened up, book that instead.
When we arrived, we were given room 221. No one offered to help with our bags, so we lugged them across the courtyard and up the stairs ourselves. When we opened the door to the room, I couldn't believe my eyes!! The room was the size of a postage stamp. The queen bed took up most of the available room, with enough room to walk on one side, and a desk stuck in an alcove you couldn't get to because of the luggage holder. The bathroom was literally 5 feet from the bed, and all it had was louvered doors, no real doors, just something you would expect to see for decoration. The real kicker was that someone was already occupying "our" balcony. We quickly realized there was NO access to the balcony (which was on Chartres St., not St. Ann) from our room. We had to leave our room and go down the hall to get to the PUBLIC balcony. It was nothing at all like the balconies that face St. Ann Street. It was uncovered and public, so we were unable to use it for much of our trip due to rain and others occupying it.
I immediatley went to the front desk to tell them there must have been a mistake in our room reservation, only to be told that was all they had available, since they were completely booked. I pointed out that I had made reservations several weeks in advance in order to secure a room that was acceptable and was told that special requests were only granted if available.
When I gave up and went back to our room, I realized that the pillows were very thin. We found one extra in the bathroom, and I gave that to my husband, and called the front desk for another. He told me all the rooms were booked and since he would have to take one from another room there were no extra pillows. No extra pillows??? Unbelievable! I slept with all the towels piled under my pillow that night, and in the morning found a maid and asked her for one, which she produced within 5 minutes. No extra pillows, indeed!
If I had known that I was paying for a tiny room with a public balcony, I would have booked elsewhere. The hotel had previously e-mailed me that they could meet my request if I would accept a queen instead of king room. I feel that they completely misrepresented what I was getting. The room type I wanted was the same price as the awful one I had. I paid premium price for a terrible room. I asked to me moved to another room if one became available, but no one even noted it. Every day of our six day stay, I asked. Each person said "Sure" but when I asked if they recieved our request from the previous shift personnel, I got a blank look, and a "No, Ma'am!"
One more thought - on the first night, as we lay down, we realized the bed was canted to the left. Throughout our stay, we woke up to find ourselves piled together against the wall, due the sliding toward the lower edge of the bed.

I had high hopes for this hotel, but it missed by a long shot. The location was nice and the courtyard was beautiful. But the room was disappointing. We stayed in a room with two doubles. The room was dark, dingy, and small. There was barely enough room for us and our bags. The bedding was old and looked as if it came out of grandma's attic. There was also mold around the rim of the toilet. Won't be staying here again.

We stayed June 18-23 and had a wonderful time. I was concerned by previous reviews that the hotel was not clean but we found it to be very clean and the staff was more then accomodating.
We arrived around noon and was not able to check in until 3:15, but check in time is listed as 4:00 so you cant fault them for that. They checked our bags while we went and had lunch and did some explploring while we waited. The hotel is apparantly a very busy one because everytime I walked through the lobby there were people at the desk.
The staff was super friendly, and quick to answer or find the answer to any questions we had.
The room was dark, we had an interior room without a window and we choose that room because of the great price. (we booked online and paid less then $350 for 5 nights!) However, in retrospect I would have paid more for a room with a balcony/window just because it was very dark in the room- dark enough to make it hard to see if I was putting on brown or black shoes unless I went close to the lamp. The beds however, were very comfortable, extremely so for hotel standards,
We did have one "incident"- the light in our bathroom burnt out, I called the desk and asked for another light bulb- they brought it up within 2 min. When I put it in, it shorted our whole room, so I had to call maintance- they had to replace the light fixture but it was done before we got back from breakfast at Cafe du Monde. So, it was handled very well. Or room was cleaned well each day and smelled very good- not like room spray and not too strong, just clean and fresh.
The courtyard was stunning and we were literally steps from Jackson square. In fact we had a running joke, whenever my mom asked how far something was - I told her 3 blocks because nearly everything was within 3 blocks from our room. I would not stay anywhere else if we visit New Orleans again.

To be honest at first I was skeptical about being in the French Quarter, but after doing some wandering about I was well on my way to falling in love with this gem. Old world charm, romance and history abound in this lovely hidden oasis of comfort and creole warmth. Well placed to everything local and within walking distance of many different attractions and eateries. For those who can not get enough of the Cafe du Monde this is the next best thing to living there!

The staff is more than accommodating, friendly and professional. They make you feel as if this your home. Smiles a plenty, any information you may need, and more than eager to show off their wonderful city. I met the owner quite by chance and it seemed as if he was a neighbor of mine, going out of his way to tell us of local neighborhood happenings in the area and to explain some old ghost stories, telling us about a particular room that is rumored to be haunted. I didn't stay in this room, but I was more than intrigued by it. By all means I'm going to go back . My fiance and I loved it and now we are hooked by its charm and romance. Thanks for the best vacation I have had in a long long long time!