When we first drove up, we looked at each other and said this is NOT what the pictures looked liked. The hotel looked very old on the outside. However, we decided to make the best of it and go ahead and go inside. Needless to say, we were pleasantly surprised! Now, by reading the reviews before going, i was prepared with Clorox wipes and Air and Surface sanitizer. However, our room was updated and very clean. Maid service cleaned the room and bathroom every single day. Most maid services just make the beds, bring fresh towels, and take out the trash. Our bathroom was scrubbed every single day and new sheets on the bed, along with the carpets vacummed. Last year on our honeymoon we stayed at a Deluxe Disney resort and did not get this good of service. My husband and I both agreed that they needed to update the place, but it was a great place to stay! The breakfast was great too!!! The beds are very comfortable with great linens. We also enjoyed the pizzeria and arcade! Overall, we had a great time at the Garden Plaza and will stay again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Shopping
Management Response
dduda, General Manager
(Management representative)
Aug 21, 2008
Thank you for writing a review after your recent visit to Gatlinburg. We appreciate your giving us an opportunity after reviewing past reviews that you mentioned were less than favorable. We do appreciate all feedback our customers provide, whether good, bad or sometimes just plain ugly. It's the best way to improve our overall services to our valued guests. We'll pass along the positive comments regarding the housekeeping serivces, how much you enjoyed our breakfast and the comfortable bedding and sleep sets. We're glad you enjoyed the Indoor Recreation Center and Pizza Station, they provide that little extra that you just can't find anywhere in Gatlinburg. Once again, thank you so much and we'll look forward to taking care of you on your future visits when traveling to Gatlinburg.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.