I am fortunate to stay in this hotel numerous times every month. The front desk staff, especially Beverly Brown, are welcoming the minute you approach them. The bellman Angelo and Terry are right there ready to assist with baggage, and this carries thru the entire visit. I want to share two recent experiences. Mathilde is the woman from houskeeping who brings the mints for your pillow. One evening as we chatted she was telling me about a medication that she was taking, but could not remember the name. the next evening along with the mint on my pillow, was a nice note in which she shared the information. Another time I lost a very expensive gold bracelet and Fadwa in the concirege lounge assisted me with recovering it thru lost and found. In short, in addition to being an excellent facility, the staff here goes way beyond what is necessary to make you feel welcome.
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Value
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