I stayed here for a girls' getaway weekend at the beginning of Sept. 2007. I'll be upfront and add that my friend used her Marriott points for our stay (and she still has about 90,000 left--THAT'S some business traveling).
We arrived on a Thursday evening after a full work day and a 2 hour flight. But it's NYC, so when you get there, you have to take the bus to Manhattan, which drops you off around Times Square. But oh ha! We were staying in Brooklyn. We were told by someone--I think at this Marriott, but I'm not 100% sure on that--that we could get a taxi from Times Square to the Brooklyn Marriott for about $60. But oh ha again! As luck would have it, all the NYC taxi drivers were on strike, and so they were just charging whatever they felt like it that night. The first one we talked to wanted $70...per freaking person.
This amused me to no end, because hello! It's New York, New York, where everything costs double, just like the name implies. My friend--a South African/British citizen just now getting accustomed to the ways and means of capitalist-no socialized healthcare-no free anything America--was aghast, but thankfully good at reading subway maps and somehow we got to where we were going via subway/bus. If she had written this review, the title would be "That's Extortion!" because she said this about every 10 minutes of our weekend stay.
So. We got to the Marriott very, very tired. The front desk people were actually very nice--with a little nice, friendly chit chat (you angry reviewers who didn't get your rooms with the good views/good front desk service DO know that you can catch more flies with honey than vinegar, yes?) we were given a room on a floor way high up...maybe in the 20's? I don't remember. AND we had a spectacular view of the Brooklyn Bridge, which is beautiful at night when all lit up. Yet in a sadly, wistful, haunting kind of way, because of the spotlights that shine in memory of the World Trade Center.
We used their gym once--she used the pool, I used a treadmill. No complaints here...to me, who is NOT a gym rat, a gym is a gym is a gym. And because of her chi chi high powered Marriott standing, she had access to their swanky business center that's on a floor which is off limits to the little people. But I did get to partake in their breakfast buffet backhandedly since she brought me down stuff--it looked like a good spread: eggs, bacon, fruit, yogurt, muffins. It does help to be nice to hotel employees AND have a frequent Marriott guest hook up.
We were supposed to have a free welcome bucket of ice cream as part of the deal, but we got there so late the kitchen had closed. So they brought it the next day...while we were out getting blisters walking around Manhattan. Thus, it was melted by the time we got to it. But you know--they'd given us a room with a swank view and we didn't need the extra calories, so it was all good.
Other than the great view, my favorite part of this room were the blackout curtains. Oh. My. God. Who invented these? Give that person a Nobel Peace Prize. After an exhausting afternoon/evening/night of travel, the next day I woke up and had no idea what time it was, but it didn't matter! I'd had the best sleep of my life. We had good, comfortable beds with good, comfortable pillows. The bathroom was decent, nice, and clean. I really don't know what some other reviewers' issues were with the toilet paper...is there a special standard for that stuff I don't know about? I don't know; I usually don't compare things like that, it seems a little, well, quite frankly, overly absorbed with certain bodily functions that make me start wanting to haul out my Freud reference materials.
We never ate at the restaurant here--did they have one? We were too busy walking around the city. My friend is in love with rugby (or, conversely, just rugby players), so while I slept in the pitch black, heavenly room, she headed out early a lot to go figure out where we could catch some of those games and the front desk guy was always really sweet about waiting until at least 11 AM before calling the room to let me know she hadn't been kidnapped or mugged. They were also really helpful to us in printing out our boarding passes--somebody else here said they got charged for that, but we didn't.
I've stayed in one other place in NYC--quite some time ago, so I forget the name of the place--and I have to say this is a very nice hotel. If you're a hotel snob, then maybe not for you...go check into the Four Seasons. But if you're an avid business traveller racking up the Marriott points (and/or a friend leeching off an avid business traveller), or you've got the extra money to spend on a really, really nice hotel in the NYC/Manhattan area, then I think you'll be just fine with this place.
Tips (and this is for anywhere in the world you go, not just here):
Bring your happy face and good attitude, and I bet you'll find that 9 out of 10 people in an establishment will be more than willing to try to accommodate your needs.
Some things are worth getting snippy about, like a broken lock on a door...or a room teeming with cockroaches...or smelly souls loitering in the lobby and hallway areas. But toilet paper? Unless you have serious, bleeding hemorrhoids, I'd let that one go. Ditto for the pool temperature...it's a pool, not a bathtub. And there were some other nitpicky things I got a kick out of reading, but then I'm starting to nitpick on the nitpickers, and that's not cool I suppose.
It's NYC. Bring good walking shoes. And dooooon't eat in Little Italy. They have really scary waiters that make single traveling women totally uncomfortable. Long story--but trust me on it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.