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Union Street B&B: Traveler Reviews

TripAdvisor Traveler Reviews

Reviews of Union Street B&B

( 7-11 of 15 )
“But What Are the Alternatives?”

Union Street B&B

2 of 5 stars
Alexandria, VA
Jun 13, 2007
1/1 found this review helpful

As experienced B&B guests, we found the place minimally acceptable if one must stay in this part of Brooklyn for a night, but certainly nothing to write home about. On the other hand, the only alternatives except in dicey adjacent neighborhoods are a Marriott, a Holiday Inn, and a Holiday Inn Express at $325-$500 per night. Actually, the "overall experience" rating should be the reverse -- "Lots of problems, but OK if absolutely necessary."

Be aware that bathrooms are shared, only one for the three rooms on each guest floor. On one floor the bathroom has recently been renovated, with new wall tile and a modern tub-shower; the other floor's bathroom has a traditional clawfoot tub with shower attachment. Unfathomably, however, the innkeeper will not allow booking of a specific room, despite the protections provided by the house's strict cancellation and refund policy -- rooms are assigned only on arrival.

Decor seems to be striving for "typical" B&B ambiance (e.g., flowered chintz wallpaper everywhere, and some old pieces), but the impression mainly was of stuffing the rooms with whatever cheap furniture they could find, regardless of era, style, or condition (in our room, mostly '70's-type student furniture). Bathroom towels were plentiful but worn. There were no drinking glasses or even paper cups in either the shared bathroom or the room itself.

The breakfast room is jammed with furniture, but with table space for only four guests although the house sleeps up to 12. (Some of the rest, if they all show up at once, evidently are expected to sit in extra straight-backed chairs or on a little sofa, with their plates and cups in their laps.)

Although not visibly grimy (except for the dust in the corners), every surface in both guest room and breakfast room felt sticky to the touch -- floors and furniture alike.

As another reviewer said, the breakfast offering gives new meanng to the phrase "continental" -- one wonders what continent they have in mind. The cereal boxes, supermarket plastic-wrapped breads, and jam (only one jar, almost empty except for a few bottom scrapings, with no replenishment in view) were what one might expect in the family kitchen of a family with a fundamental disinterest in food. The innkeeper says in her response to previous criticisms that most of their guests prefer the local restaurants for breakfast -- no wonder, we concluded (and this is not mentioned on the house Website, nor by the innkeeper on check-in, much less when booking). All the boxes and jars, as well as the cutlery, felt sticky too. Breakfast is "self-service," meaning scrounge through the fridge and pour your own juice out of a carton, and pile your dirty dishes with those of others in the sink; as another reviewer commented, the "self-service" scheme apparently also extends to brewing your own coffee, as the innkeeper herself (Johnanna) was present and chatty but paid no attention to the pot, just letting it run out.

After reading the innkeeper's responses to prevous negative reviews, my net impression is one of disingenuousness. (1) She says that the bathroom sharing arrangement is disclosed "to those inquiring," but in this day and age most travelers -- even B&B enthusiasts -- expect private baths and would not think to inquire. (The house Website does disclose this, but not everyone looks at the Website before booking.) In our case it was not disclosed at all in the first phone discussion, and in the final phone discussion was disclosed only after our credit card number had been taken. (2) She distances herself as "owner of the business" from the "owner of the building," but omits to mention that the latter is her mother. (3) She blames other reviewers' complaints re lack of hospitality on "several part-time employees," but this must refer to housecleaners (if there are any), as she personally greeted us on check-in and we saw no trace of other staff.

But what really grates is that, when departing, we asked the innkeeper if we could use her computer to verify an address in the city to which we were about to travel. She refused, saying they do not offer amenities such as Internet access. We then asked if she herself could check the address for us; she fumbled and stammered that "even in this day and age" she does not really have computer skills and couldn't do this for us either. Imagine our surprise, therefore, upon our return home, preparing to submit a Tripadvisor review, to find that this self=styled "computer-illiterate" not only frequents Tripadvisor herself, but somehow manages to submit lengthy defensive responses to customer criticisms.

  • This TripAdvisor Member:
    • Liked — Convenience of location for our event.
    • Disliked — Poor breakfast, deficient cleanliness, uncooperativeness of innkeeper.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neuhoftraveler's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 65+
Member since: January 15, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
“Love it...”

Union Street B&B

5 of 5 stars
harrisburg, pa
Apr 4, 2007
0/1 found this review helpful

I had an excellent stay at the b and b and plan to go there anytime I am in New York. The hotel is very charming and clean, Johanna was a warm and gracious host. The place is very cute and is decorated in a unique Victorian style and the neigborhood is the nicest of any I have been to in the 5 boros, it doesn't feel like you are in the city yet is only a few train stops from downtown Manhattan.

  • This TripAdvisor Member:
    • Liked — not sterile warm environment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcfriedlander's Summary
Date of Stay: April 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: April 04, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
“bedbugs and filth”

Union Street B&B

Feb 16, 2007
2/2 found this review helpful

Very dirty. Ended up having to fumigate our apartment for the bedbugs that we brought home with us.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KendoLa's Summary
Date of Stay: February 2007
Member since: February 16, 2007
Was this review helpful? Yes No
Management Response
jojo405, owner of business
(Management representative)
Apr 19, 2007
This response saddens me because it is not true. We do not have bedbugs, and we have never had bedbugs. When this guest stayed renovations to the hallway of the building were being conducted. As a consequence there may have been more dust in the hallways and the presence of workmen. I'm sorry that these guests were affected. This was a temporary situation the author of this review does not mention the renovations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
“Stay elsewhere if possible”

Union Street B&B

1 of 5 stars
Wisconsin
Jan 2, 2007

Very run down property. Terrible breakfast. Not family friendly. Great location and nice neighborhood. Rooms are warm and water is hot. Beds squeak awful. Cannot find innkeeper. Stay here only if you are out of options!

  • This TripAdvisor Member:
    • Liked — The location (close to subway, and in Brooklyn)
    • Disliked — Customer service was difficult to find
    • Tips/Secrets: — Stay away!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
effive's Summary
Date of Stay: December 2006
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: January 02, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
jojo405, owner of business
(Management representative)
Apr 19, 2007
Due to our extremely convieniant location and that we are the only B&B in our neighborhood, requests for reservations out number our rooms greatly. Although we are very popular, our place is not for everyone. Our place is a relaxed environment limited by the archecture. Like all brownstone townhouses, we have stairs and shared bathrooms. We try to tell this to all those inquiring, that is why its in our website.
So for those with physical limitations, and maybe some children (we welcome all children), our B&B may not be for you. Yes, the brownstone is 110 years old. She requires constant care.
This winter, January and Febuary, the landlord of the building has restored the original staircase, and replaced some windows. This created extra dust and some guests resent the presence of workmen. I am sorry, but what can I say, the work needs to be done. This summer the landlord intends to redo the facade and a new kitchen is scheduled for this spring. All of these improvements are much needed, but while the renovations are not in any of the guest rooms, guests may be affected, We ask for understanding because the demand for accomodations in our neighborhood is overwelming.
As the owner of the Union St B&B (business, not building) I want to greet each guest personally. Unfortunately, I am not always available to do this. We are not a full service hotel, and have a staff of only a few part time employees. I have many important issues to handle everyday and I am very busy. I can't be here every second, thats why I have staff to help greet guests during the day and my husband greets guests in the evening or night. I am usually available during the breakfast hours.

This guest said that the breakfast was terrible. I'm sorry they felt that way. Our guest book contains quotes complimenting our breakfast, since we cannot print quotes here, anyone is welcome to read our guest book in person. However, we do have limitations on breakfast. We do not have a commercial kitchen, and due to insurance stipulations we can not cook a hot breakfast, we must serve foods that are mostly prepackaged. The menu is the same every day, a range of cereals, yogurts, breads, fruit, jellies and nut butters, juices, a large assortment of teas and fresh roasted,ground coffee.

Our B&B is one block away from an incredible restaurant row on Smith St. There you will find dozens of excellent restaurants with great breakfasts and brunches. Most of
our guests come to us with the intention of eating at these restaurants and enjoy our morning spread as a small bite to start them on their day.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
“Gothic but not a horror”

Union Street B&B

2 of 5 stars
Devon England
Dec 10, 2006
1/1 found this review helpful

As a first-time English visitor to NYC, I was happy to be away from the crippling prices of Manhattan, yet within easy reach of the sights (as long as you're happy with stairs and subway travel, which I was). I was also grateful to be in a place with real people, not some bland impersonal corporate. This B&B certainly wasn't bland. OK it was dark and a little oppressive in style, certainly in my downstairs room, but the brownstone neighbourhood was quaint and preferable to me over city center streets. Also the owner was friendly and interesting to talk to(although in a four-night stay I didn't see much of her) and I found the breakfast fine - a real folksy help-yourself affair, cluttered, perhaps but edible, varied and chatty. Whose fridge is perfect, anyway?
I can see why many folk wouldn't like it though. Apart from the Gothic ground floor decor , the bathroom facilities are sparse and the minuscule downstairs WC had no hand basin (which I did not approve of at all). Also it was considerably more expensive than a comparable English B&B would have been - not as far from downtown prices as I would have expected. In other words a curate's egg - charm and individuality, but don't go there if you're used to slick service and smooth, light, airy en suite accommodation.

  • This TripAdvisor Member:
    • Liked — Personal, quirky, friendly, good location
    • Disliked — Lack of facilities for price
    • Tips/Secrets: — Don't go there if you like smooth places.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac427's Summary
Date of Stay: October 2006
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: December 10, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No

Reviews of Union Street B&B

( 7-11 of 15 )
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Union Street B&B Address

405 Union Street, (between Smith and Hoyt Streets), Brooklyn, NY 11231