We spent a night at this hotel to visit Toby's Dinner Theater and the service was wonderful. The lobby was very nice and the rooms were great. I actually felt at home with the staff. The shuttle driver that took us to the Harbor was very nice and fun to be around. We found it a joy to tip him for his service. (He never mentioned a tip to us). I would recommend this hotel to anyone. Although the bus terminal is connected to this hotel, you would not know it unless you look that way. I had 22 guest with me and everyone enjoyed this hotel. I will be returning.

For some reason, my excitement about attending the Stevie Wonder concert in Baltimore weakened my good senses and I didn't research reviews on TripAdvisor before booking this hotel! Imagine my surprise when I discovered that the bus terminal was attached to this hotel. Buses get a bad rap..and for good reason! The hotel itself wasn't terrible, but some of the lowlights were 1) twice calling to ask for towels, only to have to go downstairs to the front desk to get some 2) the maintenance staff coming in to move the fridge and microwave, but leaving the beds unmade, dirty towels on the floor, and trash unemptied 3) the shuttle driver informing us that we "should tip him" after remarking that he goes home at 11p (even though shuttle service is until 11:30p) and that he wasn't getting paid to pick us up 4) after being told to go thru the dining hall door to get to the gift shop, someone locked the door behind us and since the other door was chained shut (is that legal?), we had to scurry around the corner before Avon Barksdale rode the bus in from prison. The staff was courteous and not bad for the money, but I would NEVER stay here again.

I stayed here for one night when I had an appointment at Johns Hopkins. Although the Outpatient Clinic was a good drive away (taxi $15), the hotel offers a free daily shuttle service which is great.

The location of the hotel is great for drivers coming from out of town as it is right off the highway, close to a truck stop, McDonald's and a food court (could have healthier food choices though!). This Best Western is also adjacent to the bus terminal for those traveling by Greyhound.

Hotel room was spacious and very clean. Shower pressure was a little too low for my liking but seeing as how the bathroom was very clean, I didn't mind too much. I've attached a picture of the amenities found upon my arrival.

Buffet breakfast was plenty.
Staff very friendly and helpful.

Cons: The Greyhound bus terminal area could use a renovation and healthier food outlets would be nice. The store needed restocking in items such as milk and water.

We stayed 1 night here on a 16day tour of the capital region. This was an excellent hotel with no problems (and yes we had some in others!!) This is a going places hotel-the room was large, well serviced and excellent air con. Reception staff were excellent polite, helpful and although we didin't try the theatre on site we wished we had.
The free shuttle service which you need to book on arrival runs on the hour from hotel except over lunch and dinner and collects on the half hour at the inner harbour.

We returned from a full day at the harbour and ate in the restaurant which was excellent and also produced a great breakfast.

Baltimore itself is undergoing major development and is shabby except for the harbour area.

Personally we were delighted with everything at this hotel AND its so convenient to the I 95 it means its a good easy overnight stay when travelling on.
Clearly it had problems in 2005 reading your reviews but this is no longer the case.