I stayed at the James Gettys Hotel in August. I booked a 4th floor room but then was put in the 2nd floor Union Suite room. I didn't appreciate not being given the room I had booked. I would have thought they would have contacted me before I got there if the room I booked wasn't available. Or at least asked if I wanted to cancel or be given another room.
For customer service, you need to ring a bell as nobody was ever at the desk. The hours were 7:30am-10:30pm.
Parking was in a back alley and a slip was given to place on the dashboard.
My room had filthy carpets. The entrance to the room and to the bathroom were black. The carpet was to be beige. The condition is either to a lack of cleaning as I noticed selective vacuuming in the room or just a lack of upkeep.
The refrigerator had fingerprints and a white film on the door. Under the sofa were food wrappers. A kitchen drawer had a dirty fork on top of a pot holder. It was not hidden but obviously housekeeping isn't very attentive.
Breakfast consisted of a muffin, or a slice of bread. I got a few grapes to go along with this and a small glass of orange juice.
I expected more from the write up of the hotel. The location was convenient to Lincoln Square and a short walk to the tours and National Cemetery. It was also walking distance to the Dobbin House.
My room was noisy from the cafe/bar next door. There was a patio right under my window and the patrons were there till 12am. Then above my bedroom was the bathroom of the room on the 3rd floor. So I heard the plumbing of a shower and every flush.
After the first night of the turn down service, my door was left wide open when I returned at 8pm. The service was at 5pm. So they left my door unlocked and open for 3 hours. nothing was stolen from my room but when I leave the hotel with a locked door, I expect to return to it locked.
The issues I encountered with the hotel are unacceptable for a return visit.






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