I travel frequently and always try to book my overnights at a Marriott property. Until this stay at the Philadelphia Airport Marriott, I had never spent a disappointing night with this chain.
My room was lovely, but the bathroom had a myriad of problems: broken hairdryer, tub that would not drain, toilet that would not properly flush. It took 2 days, 4 requests and finally a face-to-face meeting with a hotel manager to get a new hairdryer and a properly working toilet. The tub never did drain properly. The food service is expensive and the quality is marginal. I ordered from room service twice and both times, despite specific instructions (requested in a kind and friendly manner), the orders were wrong (and I was overcharged). After paying $17/day to park, I was not given the appropriate receipts to drive my car out of the garage. I had to pay additional fees to the parking attendant and was told I would need to return to the Marriott to arrange a refund. I understand that customer expectations can, at times, be unrealistic and petty. In my case, what annoyed me more than the actual shortcomings of my room and the restaurant, was the complete lack of customer follow-up at the hotel. Words like "my pleasure" or "how can I serve you" mean nothing if there is no real service to back up the phrases. Marriott needs to take a closer look at this property...it is an unfortunate blemish.

I stayed in hotel pre-cruise in September. The price was right (Priceline). Our room was very nice and clean. The hotel staff was pleasant. There was ample parking with easy access to the elevator from the garage. The garage itself was well lit and secure.

We were there during Ernesto so we couldn't easily leave and travel for dinner. We decided to use the hotel restaurant. Prices were ridiculous and the choice of items very limited. Food was mediocre. It would be nice if they would improve this.

The pool/spa area is real nice. They do charge for internet service in the room but you can use the complimentary internet access next to the front desk to print airline tickets, read e-email etc.

Overall I thought it was a nice hotel and would stay here again.

We chose this hotel for one night before our flight early the next morning. We always stay in an airport hotel prior to flying. There were a few reasons we chose this particular hotel. First, we found a good rate because it was a Saturday night. It made the hotel comparative even with the $17. per day parking fee. (We were only gone 4 nights.) Second, we knew we would arrive late on Saturday and needed to be at the airport very early on Sunday. Because of its location, we thought we could simply walk to the airport and avoid the shuttle. This is the case if flying US Air; flying the other airlines still requires a shuttle. It was not a great inconvenience, but not what we expected. Returning was easy since the baggage claim does have arrows connecting with this hotel and parking garage and we did walk directly to our car, avoiding the shuttle hassle. The hotel lobby and rooms were probably the nicest accomodations we have ever had at the Philadelphia Airport. We often stay at the Renaissance, and this was a nice upgrade. We will probably stay here again, expecially if flying US Air, if we can find a good rate and are not gone longer than a few days. The parking fees definitely add to the total cost!
However, most of the airport hotels are really restricting free parking to Park n Fly packages that are more expensive than their base rate as well.

Booked with Priceline and got a bargain price. Meets all basic needs, clean room and comfortable bed. Nothing grand or awe-inspiring. Located at the airport although one still needs to ride the shuttle to get to it. Quiet room despite the location.