After reading the various reviews on TripAdvisor I was almost dreading what we might find at the Waldorf! We were at a conference there and had booked to stay for 5 nights. We got a good rate of 299 dollars per night, direct with the hotel. On arrival you cannot check in until 3pm but they will happily store bags until that time. We found the reception busy, but never had to wait more than a couple of minutes to be served. The lobby, reception etc are very impressive. We found all staff to be extremely helpful and courteous. The room, although dark, was very nice and there was none of the peeling paint that has been mentioned by other reviewers. We had a 'quiet' room but even that had traffic noise constantly despite being on the 14th floor. However it didn't stop us sleeping - after all it is the heart of New York, so don't expect it to be quiet! In terms of noise from other rooms, corridor etc we didn't hear a sound, I think it is very well soundproofed and the hotel is so vast that the rooms seem pretty well spread-out. The bed was to die for. It was an emperor size with gorgeous percale linen of really high quality. The only criticism of the room is that the curtains were for decoration only and didn't draw across, but there were black-out blinds - the curtains would have just looked nicer! The bathroom had bathtub with shower over, plenty of hot water and crabtree and evelyn toiletries. Maid service was also very good. No free drinking water in the rooms, but there is a Starbucks on the ground floor of the hotel which was a good place to stock up on drinks. The hotel cannot be beaten in terms of location. Overall we had a great stay and it far exceeded our expectations. I would recommend the Waldorf, but beware of the rate you pay - it would not have been worth much more than the rate we paid.

On arriving at the Waldorf we were amazed at the floral display leading to the lobby, it was huge and of course we had to touch it just to make sure it was real!! It must've been atleast 3-4ft wide.

We had a twin room which consisted of 2 king size beds with bolster cushions and decorative pillows which matched the bedcover. We didn't make use of the "Pillow Porter" who would've supplied us with any particular pillow we required. There was a turn-down service and all the decorative cushions and pillows were removed for us and the bed has to be one of the most comfortable I have ever slept in.

The bathroom was full of original features from when it was first built which was great to see.

There is an elevator which can take you to the penthouses and private suites. The lift itself is silver and ornately etched you can't help but admire it's opulence.

We attended the bar quite a few times and maybe it was a little expensive but nice for a nightcap.

The in-room guides are very helpful and no matter what you want to do in New York whether it's shopping, sightseeing or clubbing the guides tell you where it's all at.

It's quite expensive to stay here but if you want to treat yourself and see and experience a wonderful hotel (not to mention the bed!) then don't hesitate.

We stayed at the Waldorf for 6 nights and had a really pleasant stay overall.

Pros-
The hotel is on Park Avenue and a short walk to 5th Avenue and Central Park.

The reception area is very impressive, check in was good and our room was also good.

Friendly staff


Cons-
We felt that the rooms could have done with a bit of refurbishing and needed a good dusting. I have allergies and felt the dust quite badly.

The hotel charges for local calls are really expensive

Don't book theatre tickets at the hotel- we saved about $90 per person booking Lion King tickets at the theatre for amazing seats compared to what the hotel was quoting ($190 per ticket).

We stayed at the hotel for 4 nights. It is a very beautful hotel. Probably could not have afforded it, without getting it with the vacation package . The rest. in hotel are very expensive. We enjoyed the stay very much, the help was wonderful, the room beautful.