I would rate this property as fair. It is not really a four star hotel - more like three. The common areas are nice and the location is great - right in the heart of midtown. The room itself was not the best. It was very small and the carpet was extremely dirt and worn. The bathroom was also very small. I booked the hotel on Hotwire for a great price, so we did not complain at all. However, because I booked it through Hotwire, the hotel refused to honor my Starwood Gold benefits, which I found inappropriate and rude. The staff was friendly though and did give me a late check out anyway. The lines for check-in were long and moved slow. Overall, for the price I paid it, was a great deal, but don't pay a lot of money to stay here. The Westin Time Square is much nicer.

I arrived here on 06/27 for business accompanied by my two kids. My sister booked the room next door with her baby. At first, I was thoroughly nonplussed by the place. Rooms are very very small even by NY standards and my sister's had obviously not been vaccumed. She had a two year old with her so she was less than thrilled. We arrived at approx 2 am NY time and my kids were starved. We ordered room service and the kids turned on the television and were laughing at the show. Approx two minutes after room service arrived, the security called my room to tell me "you girls need to keep it down in there" . I was slightly offended and reminded him that I have not been a girl for quite some time and was in fact a paying guest. So, I guess the walls are truly paper thin and I can only guess that the room service was too much noisemaking for some of the guests. We received no complaints after that point and never heard our neighbors for the remainder of the stay. The room service attendant would not charge the food to the room and insisted I give him a credit card, our tea was not herbal as ordered and came with limes instead of lemons. My daughter tried to defend them by suggesting perhaps they ran out of lemons. In a hotel of that size, i did not think so. But wait, it does get better, I promise..... the location is excellent with access by foot or subway to everywhere. Guests have use of the pool in the adjacent Sheraton and my kids had a good time there swimming one night. The hotel seems to handle the crowds, and let me tell you there were plenty of them. It seemed that every youth group and young teen dance troupe were staying at this hotel. So if you dont like kids (Read: lots of noisy boisterous ones) this is not the place for you. Since we were travelling with ours it didnt matter that much. The food at the bar was pricey but actually very good. Cesar salad and albacore sandwich was really lovely. Again, they serve food, so there were plenty of the under 4' crowd there as well. All in all, if you want a reasonably priced hotel in midtown manhattan and you dont need a quiet relaxing , adult atmosphere this hotel might work for you. Oh and one more tip: I was not pleased at being charged $3 a bag to store our bags and when I complained, they gave me credit for three of them since i Have a preferred guest card with Starwood.

We stayed at the Sheraton New York Hotel and Towers at the start of June for 3 nights,I have been to nyc a few times and this was by far the best hotel that i have stayed in.
The hotel lobby is big and very busy but alot of staff were on standby to help out, very fastcheck which was good as the cab ride from jfk was a knightmare as the a/c didnt work!
We got a bell hop to take our bags up to the room for us we were on the 35th floor, our room was the furthest away from the lifts so it was a bit of a walk but it was ok.
we opted for a twin room so the room was big good views too!
room had a modern decor and the main thing it was nice and clean.
The location of the hotel is great too, about a 5 minute walk to time square, around a 10 minute walk to rockefella centre and 5th ave.
I will be returning to nyc again and definetly the Sheraton New York Hotel and Towers!

Despit the warnings on these boards, we decided to burn some points this week at the Sheraton New York and Towers. I would not have thought that a company like Starwood, could allow a hotel to operate in the condition that this one is in. The only way that I can describe the attitude of the management, housekeeping and engineering departments is "complacency, and low regard for themselves and their guests."

The Agent who checked us in was a delightful young lady. She was the highlight of our stay.

As a Platinum SPG member, the hotel was kind enough to upgrade us to a suite. It was a bedroom with an adjoining door to a living area. Unless we have reached new levels of stupidity, we could not find a way to leave the doors between the two rooms open, so that we could enter and exit, without using the front doors. The bedroom was functional. Its state of repair was poor. Housekeeping was awful. The used condom floating around in the toilet bowl reminded me of the route that dead goldfish took as a kid. There were M & M's scattered on the floor, electric appliances unplugged (alarm clock and lamp), scotch tape still hanging on the walls from the "Happy Birthday" streamer that may have once hung on the walls, and more. The living area was also in poor repair and upkeep. It looks like the engineering department has put about ten layers of paint on the trim over the years, and in the course of doing so, had a hard time aiming at their target. The furniture was really tacky; my favorite was a blue velvet (where's Elvis?) couch. As was the case in the bedroom, M & M's were scattered on the floor, appliances (stereo) were unplugged, and the 1/2 filled bottle of mouthwash casused me to wonder if the previous user took a swig from the bottle.

The common areas were equally disgusting. On our floor, the "Exit" sign was half-hanging from the wall. Walls and doors were in very poor repair. Speaking of doors, the sound heard from our neighbors were priceless, and alternated between excitement and pressure relief. The doors are paper thin.

Access to the Club Lounge was a nice gesture, but on the early evening of our visit, there was little in terms of food to be had, and I guess I do not remember having to pay for soft drinks (two cokes, $7.50 plus tip). Not one staff member ever greeted us with as much as a hello, or good evening. Breakfast, on the other hand, included an excellent array of items, and we did not get hosed for juice or coffee, as we had anticipated. Again, not one hello or good morning from a staff member.

Would we ever return to this hotel? absolutely not. It is an embaressment to Starwood. The "consitency" that we have come to expect of a major U.S. hotel brand is non-existent. My wife placed our clothes in a plastic garbage liner, and intends to boil them this evening; fearful that we may have picked up who know's what.

If I were to bet, I would bet that this hotel is a "profit machine" for Starwood, and that it is dramatically undercapitalized. The complacency of the staff are tell-tale signs of poor management and oversight by Starwood. I suspect that this is a unionized hotel, and that organized labor is strangling poor management.

To those who might think this hotel can't be that bad, trust me!