I was pretty disappointed by my stay at this hotel. For the cost of the room, I expected more. But soon after I walked in, I noticed food stains on the white bedspreads, a wrinkled and pretty dirty carpet, and random hairs all over the place. It appeared there had not been vacuuming recently as I found an M&M and a few coins on the floor. Most of the furniture had worn spots as well and there was not hotel directory mentioning the amenities, places to eat, etc. Also, I could not get the internet to work at all while there despite calling Information Tech. and talking to them for 10 minutes. I did notice a renovation sign somewhere in the lobby so hopefully they are redoing the rooms. I wouldn't stay here again unless the room had been redone.

Stayed here for 4 night on business and was happy I wasn't forking out my own money to stay here. The entire hotel is under renovation and its a complete pain to even get into the lobby (or back out for that matter). There is only one eleveator working from the main floor to the 2nd where the temporary lobby is, which makes for very long waits when trying to get in and out of the hotel, particularly during rush periods.

The rooms were large in size for NYC standards, which was nice, and the beds were comfortable, but I just couldn't get past all the construction, esp. at $600/ night which is RIDICULOUS for what you get. Worst of all was all the drilling that would wake me up at 7am from the above floors.

Don't stay here until all the renovation is complete. The location is nice (if Times Square is your thing) but that is about all this place has going for it right now.

On a positive note, check-in and check-out were fast and easy. The furnishings in the room were very nice, and the beds were extremely comfortable. There was great lighting in the bathroom and in the room. The room itself was quite spacious, and there was a good-sized closet as well. There was adequate hot water and excellent water pressure for 4 adults to shower at any hour. Although the hotel was under renovations, there was still a general feeling of good quality and luxury. My family and I felt very safe and 'at home'. Unfortunately, the service and resolution of issues was not up to standards.

I have stayed at many 'InterContinental Hotels Group' hotels (including other Crowne Plaza's and many Holiday Inn's), and have graciously grown to expect a fairly high level of service and quality/luxury. I have also grown to expect that most aspects of a room/overall stay will be in order...and if there is an issue, that it be dealt with swiftly and professionally.

This was NOT the case with this hotel. Surprisingly, none of the staff were very pleasant or professional, nor overly helpful. The issues that I brought to the staff's attention were not resolved, eventhough I was very pleasant and courteous when making light of the issues. These issues were: there was no hotel directory in my room, the phone did not make outgoing calls, the coffee maker was broken, there were no club amenities delivered, there were not enough towels, and the people beside us were fairly loud. All issues were rather surprising, given the quality and luxury of other Crowne Plaza hotels that I've stayed at in other cities.

I absolutely did NOT feel as if I received good value for the money I paid. I paid for an executive room....expecting 46th floor, view of Broadway, upgraded amenities, a club lounge, etc. I was placed in a regular room, 5 floors below and it had a few issues (mentioned above).

Conveniently for the staff and management, there were no comment cards available upon request, and there was nobody available to hear feedback.

Up until this stay, I have always been extremely impressed with IHG hotels...especially Crowne Plaza's. I always proudly give very positive feedback and praise where it is deserved. Based on this stay, I will not be recommending this hotel to anyone I know. I would, however, highly recommend the Holiday Inn Fifth Avenue (which is very close by). I might give this hotel a second chance in the future, but not anytime soon.

I genuinely hate to say that my family and I were quite displeased with our stay overall, and with the service we received. :(

We ( being my mother, my daughter, myself and my sister in law ) have just returned from from the crowne plaza,which at the moment is undergoing ( there words) an reinvention.
What a fab hotel , it does does not at the moment have a restaurant or a bar as it is being renewed , but we did know that before we went , but we did have 2 of the new rooms ( I think they are all finished but not sure) which was fantantic, The only downside is that you have to get a lift from the lobby to the first floor and then another to the rooms ( this will change when the work is finished ) and there was at times long delays to get to the first floor.
The hotel is right in the middle of times square, but once in the room you can not hear anything including other guests
The staff are all excellent all very polite , I am already looking to return to new york and if I do I will book the crowne plaza by which time the rest of the work should be finished .