It appears our terrible recent experience at this hotel was shared by some more recent guests per these reviews. The positive is the location. The negatives are the rude staff (for example, we booked and paid for two rooms for a family of 6 four months ahead of time; because of flight delays we were late to check in and were kept waiting at midnight for almost 15 minutes after a 16 hour commute; only to be told our rooms had been given away, but to try again the next night ... !), and tired rooms. I could give another ten instances were the level of service was appalling (we were charged again on checking out even though we had paid before !!! and yet whenever our kids asked for a cookie at reception they were reminded that only 1 per guest per stay was the rule) but suffice to say - we have never experienced the contempt for customers we received here and will never, ever return.

We can't say enough about how wonderful our stay here was. From the doorman down on the street level all the way to the housekeepers and maintenance man. Everyone at the hotel was friendly and very helpful. The warm chocolate chip cookies didn't hurt either! Our room was on the 28th floor and a corner room overlooking Times Square. Even though we were directly across the elevators, the room was still very quite. The hotel is located where we would could get the subway, bus or a taxis without walking far. (Walking around this great city is another story!) We would highly recommend this hotel to everyone. The location is great, the employees are outstanding and the hotel itself is tops. Thank you for making our first stay to NYC fantastic. We will definitely be back.

Have just returned from a 5 night stay at the Doubletree. As we had been led to expect , hotel right in the heart of Times Square with all the crowds of people so no surprises! We were on the 42nd Floor with great views and virtually no street noise unless we opened the window! The suite was perfect for us holidaying with two teenagers (13 and 15yrs) - TV's in both living area and bedroom so no arguments! Doors to bathroom from bedroom and living area - with one child on sofabed in living area this meant less disturbance at night. Hotel location excellent - easy to visit Empire State Building, Maceys etc on foot and there is a subway station next door to hotel. Excellent diner round the corner (Evergreen) and great choice of restaurants in walking distance including Ruby Tuesdays and Joe's Broadway Grill on 46th St. Didn't use hotel restaurant. Pre-booked tickets on-line beforehand for Lion King (superb) and also for ESB and for 3 hour Manhattan island boat tour with Circle Line which we can thoroughly recommend. Also took Gray Line bus tours Uptown and Downtown - both guides on these tours gave interesting and funny commentaries and was great way to get a taste of all the different neighbourhoods. Grand Central Station worth a visit - look at the ceilings. No real problems with hotel - room was clean although some of the wooden furniture was a bit tatty. Only v. minor issues during our stay i.e. batteries flat in one TV remote and also reception forgot warm cookies when checking-in but both resolved straight away. Would definitely stay here again with family.

Check-in was unpleasant. The bathroom sink drained very slowly and the room was dirty. This place gets worse every year. We will not be back.