I go to NYC on business every other month. I just need a quiet, safe, clean place. I travel by myself so I need to stay in a safe neighborhood. The Kitano is probably the quietest hotel in NYC. In other hotels you often hear sirens, etc all night. Here it was silent. The hotel lobby itself is quiet. The people that work there are soft spoken.

The service was excellent, especially for NYC... no attitude at all.

The room was modern and extremely clean. Bed extra comfortable.

The downside....Pricey.

If you are going for fun, I'd stay somewhere like the W but if you need clean and quiet, try the Kitano

We picked The Kitano based on the reviews we read here and are glad we did. It is indeed a very nice hotel and in a great location. We walked everywhere except Metropolitan Museum, which by the way it is a must see museum.

The staff is very friendly. The concierge was very helpful. They recommended some great places to eat. Don’t miss Simply Pasta close to Time Square. Fantastic meal.

The only complaint is the size of the beds (they were supposed to be queen beds, but were not even full). For $500 a night, we did expect a bigger bed. But I guess this is NY.

Overall, a very nice hotel.

My wife and I stayed in a junior suite at the Kitano for three nights, and we can't recommend this hotel highly enough to travelers who value peace and quiet, and professional service. Our room, overlooking Park Avenue (with a view of the Chrysler Building) was very comfortable, with sound-proof windows that kept out the noise of the street below. The bathroom was luxurious, and the extremely comfortable bed led to a great night's sleep. We ate in the hotel restaurant, Hakubei, a traditional Japanese restaurant. The food and service were excellent. The hotel bar also features jazz shows, and we were fortunate to experience a really great one after dinner (make a reservation for both). The Kitano's location, just three blocks from Grand Central Terminal, is an excellent starting point for travelers wishing to explore the whole city. We will definitely be staying there again when we return to New York City.

I just returned from a second stay at the Kitano, and came back even more satisfied than before. My corporate office is just around the corner, and having stayed at The W Court on 39th Street, I figured I would give the Kitano a shot since it was bit closer.

The Kitano is a very quiet hotel for its location. Rooms are nice ans spacious; mine had a flat screen TV on the wall as well. Service is very good. When I did not answer my wakeup call (phone problem), the staff were at my door ringing the bell within two minutes. When I was hungry for some good NY pizza, the staff brought me some menus immediately, and even escorted the deliveryman to my room.

I really have nothing bad to say about the Kitano, and will continue to stay there when in NY. If you want to pay a bunch more for The W for the "trendiness," it is OK. But the Kitano is every bit as nice, even nicer in my opinion. And without the arrogance.....

Lastly, I love the global crowd that I find there. Lots of Japanese, but also many people from Europe. Being from Pittsburgh, I truly enjoy the taste of culture at the Kitano!