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Gramercy Park Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 91 Reviews
5.0 of 5 stars
35
4.0 of 5 stars
14
3.0 of 5 stars
9
2.0 of 5 stars
20
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#177 of 382 hotels in New York City
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 185
  • Address: 2 Lexington Avenue New York City, NY 10010
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Ian Schrager's New Gramercy Park Hotel. The new Gramercy Park Hotel offers both luxurious accommodations & fine dining on historic Gramercy Park in... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $696 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Gramercy Park Hotel

( 3-7 of 91 )
“Glad the bar is popular, you'll need a drink to deal with the service”

Gramercy Park Hotel

1 of 5 stars
Tokyo, Japan
Jul 7, 2008
1/5 found this review helpful

Note: I didn't stay at the property. I just tried to. Review reflects my experience dealing with their reservations department.

I just had a terrible experience with this hotel. I booked 1 night via Expedia and then decided to add another night by booking the next night in a separate reservation for the same room type. I did this to avoid having to call Expedia and merge my bookings. This booking was for Sep 2009 (i.e., 2 months ahead of time).

I shot a quick email to the hotel in advance to confirm that I could keep the same room for both nights (this has never been an issue at any other hotel that I have chosen in the past). I was told that because I booked through Expedia they would require me to check in and out of the room or call Expedia to re-do the reservation.

I don't understand what booking through Expedia has to do with anything. This is just bad customer service. I booked over the internet out of convenience. At close to $800 USD per night, you'd think they could offer a little more flexibility and wouldn't care how the room was booked.

If they are this bad at booking, who the heck wants to stay here? Good thing the bar keeps the hotel in business.

  • This TripAdvisor Member:
    • Liked — The website (never made it to the hotel)
    • Disliked — Reservations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan_Gaijin's Summary
Date of Stay: July 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: January 02, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
gramercyparkhotel, hotel management
(Management representative)
Jul 21, 2008
When a booking is made via a third party channel such as Expedia, and then a back to back booking is made via the hotel direct, it is a requirement to check in and out the reservation according to the dates the guest made with that third party. This is to ensure the booking is completed according to the reservation made by the guest with the third party. The guest is not required to physically check in and out of the room - this all happens within the computer system behind the scenes, and is standard industry practice when the same booking is made with an outside party. Hotel practice is that the guest can in fact stay in the same room, however, the reservations must be internally completed as booked by the guest.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $696 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best Hotel in New York City”

Gramercy Park Hotel

5 of 5 stars
New York, NY
Jul 5, 2008
3/3 found this review helpful

This is an amazing hotel. The decor by Ian Schrager is amazing, and definitely makes the overall experience of this hotel a fantastic one! My husband and I loved our room. It was a very spacious room with the most beautiful decor. Unfortunately, my digital camera battery was dead on this trip so I couldn't take any pictures of the room. I will be sure to post some on the next visit (we will stay at this hotel every time we travel to NY).

The bathroom was decent sized and clean. The closet was good, though there was not enough space to hang clothing.

The bedroom was very well layed out and plush. We loved the dark colored tones and the wood paneling on the walls. The flat screen tv could be pulled out and turned to face the bed, or the desk. The desk was setup so that one side had a chair, and the other side had the couch. A very innovative way to arrange the furniture, and well thought out.

The only thing we didn't like about the room was the lack of electrical outlets. Usually we like to plug our cell phones in on the nightstand. There weren't any outlets around the bed, or in the entire room with the exception of 1 outlet (via the lamp), on the desk.

I had to iron our clothing by plugging the iron into the bathroom plug and using the ironing board in the small hallway.

Other than that the hotel was fantastic. It is conveniently located off of Gramery Park and within walking distance to the 6 train. I highly recommend this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ntravinsky's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 13, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $696 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel with shortcomings”

Gramercy Park Hotel

Jun 17, 2008
1/1 found this review helpful

This is a boutique hotel that has excellent furnishing, the bed is amazing and the room decor is top notch.

However, the location is not ideal for business travellers as it is rather far from the business district and midtown.

The hotel restaurant Wakiya is the weakest link as it is very very pricey but delivers sub-par food and is very limited in its menu selection. The service was neither efficient nor firendly.

Too bad, would have recommended this hotel but for Wakiya.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
porscheturbo's Summary
Date of Stay: May 2008
Member since: July 25, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway
I do not recommend this hotel for:
People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $696 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect NYC Experience”

Gramercy Park Hotel

5 of 5 stars
Miami, Florida
Jun 11, 2008
1/1 found this review helpful

Everything about our stay was perfect. Amazing public spaces. I loved the design throughout the whole hotel including the two bars and the guest rooms. The service was very attentive and the staff was extremely warm and proffessional. The am concierge was stellar . All around this was a memorable NYC experience!

  • This TripAdvisor Member:
    • Liked — Design
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoundtoTravel's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $696 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Overpriced and disappointing”

Gramercy Park Hotel

2 of 5 stars
Zurich / Switzerland
Jun 11, 2008
0/1 found this review helpful

Positive things first: The design of the rooms is great and they are spacious. The roof garden is by far the best that I have seen in New York and the overall atmosphere of the hotel are what I had hoped for. Location is excellent. On the other hand, the hotel did definitely not live up to my expectations, which admittedly were rather high, given the steep price, ever for New York. Staff are not very helpful, service at the roof garden is painfully slow. Maid service is poor (a dirty towel that apparently had been used for cleaning had been left in the sink, soap etc was not re-stocked, etc etc). We had to call twice and it took the hotel more than 24 hours to have the safe opened that had been left open but with the bolts locked by the previous guests. Shower is absurdly small, given the rather spacious bathrooms. Windows are old and do not absorb the outside noise. The roof garden was closed for a private function during 3 nights of our 6 nights stay. I did not have any trouble with accessing the Rose bar - as the bar was always empty we did not even intend to have a drink there... Concierge was very kind, but in the end did not manage to secure us a table at one of their highly recommended restaurants, even on a Sunday night.
All in all, I thought the hotel was overpriced for what they offer, service, room and style can be found with other New York hotels (Royalton, The London NYC) as well for much better value. I will not stay there again

  • This TripAdvisor Member:
    • Liked — Location, design
    • Disliked — Value, staff, attitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHL_MD's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 03, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $696 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Gramercy Park Hotel

( 3-7 of 91 )
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Gramercy Park Hotel Address

2 Lexington Avenue, New York City, NY 10010