Note: I didn't stay at the property. I just tried to. Review reflects my experience dealing with their reservations department.
I just had a terrible experience with this hotel. I booked 1 night via Expedia and then decided to add another night by booking the next night in a separate reservation for the same room type. I did this to avoid having to call Expedia and merge my bookings. This booking was for Sep 2009 (i.e., 2 months ahead of time).
I shot a quick email to the hotel in advance to confirm that I could keep the same room for both nights (this has never been an issue at any other hotel that I have chosen in the past). I was told that because I booked through Expedia they would require me to check in and out of the room or call Expedia to re-do the reservation.
I don't understand what booking through Expedia has to do with anything. This is just bad customer service. I booked over the internet out of convenience. At close to $800 USD per night, you'd think they could offer a little more flexibility and wouldn't care how the room was booked.
If they are this bad at booking, who the heck wants to stay here? Good thing the bar keeps the hotel in business.







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