We stayed at the Ramada Plaza New Yorker hotel for a business trip of my husband. The remodeled rooms are lovely. The first room we had was tiny, but with a very comfortable bed and a great view. We had to change rooms because we had a third person joining us and the room was too small to get a roll away into. So we moved down a few floors to a huge room (also remodeled) with two closets (one a walk-in), smaller beds (my husband didn't fit) and a different but equally nice view. The bathroom was tiny, but recently remodeled and everything worked well.

The lobby is still under construction and not at all welcoming - perhaps that will change. Front desk staff were very nice and helpful, but the bell staff were non-existent.

I hotel's location is fine if you are traveling via Penn Station or attending an event at Madison Garden, but it was quite inconvenient to the museums, shopping and restaurants I enjoy in New York. Most of the retail and restaurants near the hotel could be found in any suburb in America, not what I go to New York for. It is only 1 subway stop from the Times Square area.

I would only stay here again if the meeting or conference I was attending was here - and maybe not even then, not because there was anything wrong with the hotel, just that the location didn't work for me.

The location was great and everything during my stay went as I expected. But when I returned home I realized I had forgot some valuable stuff (including a lot of cash, personal and business information) at the hotel room. I called the hotel staff, very worried and afraid that my stuff could have been gone, but to my relief they got the stuff and mailed it back to me. New Yorker Hotel, thanks!

Just returned from a whistle stop tour of the USA. I was a little concerned when i read that this hotel was going through a refurbishment. What a pleasant surprise we had once we entered the Hotel, the outside doors are partly boarded up, but do not let this put you off. From what we could see the reception area is almost competed, and during our stay they removed some of the covers, and the quality of the work is excellent, and not in anyway interfere with our stay. Our room was one that had been refurbished and, in the art deco style we could not have asked for anything better. With a air condition unit.

The Hotel is in a great position, near Madison square gardens, and only 5 minutes from the empire state building, 15 minutes from the shows on Broadway.

Security at the Hotel is excellent, you cannot enter the lift area without showing your room card.

Within the reception area, they have a information counter, that you can book all your tour, theatre tickets plus a small coffee bar, with tables and chairs, serving drinks and small snacks, and a full dinner next door that can be accessed via a connecting corridor, they even have a shop in the basement offering a good selection of gifts.

The hotel staff is rude, and unhelpful. Their so-called "million dollar renovation" is to put tacky, cheap furniture in every room. Woke up one morning to a huge cockroach in the bathroom, room service seemed to always skip our room, even when we left at 9 am and didn't return to the room until after 11. Be careful when booking: What they call a "Queen Room" does NOT contain a queen size bed. It is a tiny room with a double bed crammed into it.

I was NOT happy, and the hotel staff did NOTHING to change that. All I got when I called down was an argument from the girl at the front desk. Needless to say, I'm never staying there again.