We arrived on a Saturday and followed the instructions we had been sent on how to get in to the property "after hours". We had no problem with this, and since we were told that no one would be there, we did not expect a greeting by anyone. However, I did expect (for the price - we had the Lexington Suite which was very expensive) flowers, or bottled water, or something to say "welcome after your long journey". The next day i went downstairs and asked the young woman in the "office" (a shabby set of rooms that looked like someone's basement more than an office in a bed and breakfast) if she could give me information on how to take the ferry to New Jersey. Her response is that she had never done it herself so she didn't know. I did not ask for her personal experience, I asked for her knowledge as an employee in a pricey hotel(bed and breakfast/rooming house. It is hard to tell really what this place actually is). The following morning we had nottoilet paper, so I had to go down and ask for some. This happened twice during our five day stay. When I suggested that it was time to put screens on the windows (we were bitten by mosquitoes all over our bodies), the same woman was incredulous, and said she had never been bitten by a mosquito there. again, not interested in her personal experience, but interested in making our stay more comfortable. She kept saying it was not possible, and when I suggested that the other alternative to mosquitoes was bed bugs, she conceded it may be mosquitoes.
When we left, there was staff in the office. We waited for a car service to pick us up so we were in the foyer for 10 minutes or so. Not one of the staff came out to say goodbye or to wish us a good trip or to ask how our stay was. The general attitude is that they do not care.
Another thing is that the B & B provides you with a book of rules. do this, don't do that. In the book, you can read that if anything is damaged, for example sheets or towels, you must pay for this. While going up the stairs there are signs asking you not to mar their walls with your suitcases (the staircases are narrow and steep and no one helps you). No one intends to mar the walls, Honestly, do we really need to be told this? and also, great that there is a little kitchen, but how about providing paper towels? or more than one drying towel, since the guests have to do all the cleaning up? It is not an independent apartment, it is a B & B.
Lastly, yes the pipes are old because it is an old house, but fix them! cold water or no water are not acceptable while paying a lot of money while on holiday.
Essentially, 1871 House is an old house on a nice street, in a great part of town. The house itself is nothing special. There is no service whatsoever. The "New York Style" B & b apparently means that you give them money, they give you a bed and you are entirely on your own.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Other
Management Response
Lia Raum, owner
(Management representative)
Jun 10, 2008
The following is a response to the comments from this guest.
Our introductory statement on our confirmation states as clearly as we are able to make it that we are not an overly solicitous heavy interacting establishment. We respect our guest’s privacy and generally interact with them at their request. As our literature states, most guests prefer this model from a small establishment and don’t wish to feel entrapped with pleasantries and expected conversation.
We are as forthcoming as possible in our literature in regard to our facility, it’s age and its negatives as well of course as it’s positives. One could make an argument that we are so forthcoming that we are trying to dissuade potential guests from staying here. We find it best that people know as much as possible about the accommodations and corresponding service that they are booking. This would usually eliminate correspondence such as this guests but the guest must bother to educate themselves on what it is that they are booking. We go as far as stating in our literature that there is essential reading about our facility a potential guest should do. On our website’s introductory page we state we are a “NYC style” bed & breakfast offering self catering apartment style accommodations. We even include a piece on our website entitled “what to expect when booking at 1871 House”. We also verbally as much as possible try to inform our guests prior to their booking about our facility and recommend they inform themselves about the facility on our website and review the particular accommodations they are interested in booking.
Yes our office is shabby; actually it is the living room prior to the office that is shabby. Our office is beautiful, consisting of an imported European stone floor, newly built custom-built desks and cabinetry, newly painted walls and very handsome custom greenhouse-skylight ceiling. Back to the living room, shabby is complimentary. We don’t take the comment personally in that anybody seeing it would immediately realize that it is under remodeling-construction (no furniture is in the room, boxes, construction materials, vertically stacked wood flooring etc. are throughout the room).And anyone who was being fair and without ulterior motives would not bring this up when trying to provide an informed critique of an establishment for the education of their fellow man.
This guest several times points out how pricey we are. The guest booked a convertible three bedroom suite with a kitchen, dining area, private bath and living room furnished with antiques, high quality reproductions and furnishings. NYC travelers regularly pay more for a single studio room with matching polyester bedspread and curtains at surrounding hotels in this area. We are in an expensive location in an expensive city. Our costs are enormous. Certain things such as plumbing repairs are three and four times what they might be in other parts of the country. Taxes clearly are a multiple of what they are in most locations elsewhere. Virtually everything except getting breakfast is expensive here. We are also not a non-profit. We work very hard to make 1871House what we feel and what hundreds of repeat customers, hotel guide writers, journalists and general reviewers feel a great experience.
Various comments of “no service”, “not interested in personal experience”, “staff not in the office” are a distorted and deliberate attempt to make us out to be something we are not. It’s possible our assistant manager was not in the office at a particular time and it is possible they did not know of specific directions to an out of town location but we will state that we have six regularly employed individuals (three assistant managers, two housekeepers and a super) in addition to irregular handymen, painters and whomever working at 1871 House, plus the two owners who also handle inquiries, provide towels, do check-ins and handle emergencies. We post five phone numbers of after-hours issues (staff leaves at 6:30 p.m., though often here later). Our staff regularly get rave reviews (see other Trip Advisor comments) and they try very hard to provide a quality experience for our guests.
From the owners of 1871 House.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.