Our room was dirty - greasy fingerprints on table tops and a large unknown brown wet spot on the carpet. In all fairness, they gave us another room and, after suffering through fifteen minutes of condescending attitude from the desk clerk, upgraded us (same type of room, but with two complimentary bottles of water). The main problem with the hotel is that the majority of the staff seem to believe that the patrons are there to observe how wonderful and important they (the staff) believe themselves to be. MAJOR ATTITUDE. The exception being Joshua, a valet who was wonderful in helping us learn our way around the area and suggesting several really great restaurants.

Other problems with the hotel included the fact that the air conditioner would not cool. After complaining, the hotel sent a maintenance engineer who attributed the problem to the dirty air filter (that appeared to be clean). The air filter was changed, but the air conditioner still did not change the temperature in the room. Additionally, the hotel is very dark - probably attributable to the flourescent bulbs used in all of the common area light fixtures. Overall, the hotel did not have a welcoming, relaxing "feel".

The best feature of the hotel is the close proximity to the Gaslamp Quarter, but there are several other closely situated hotels to choose from. Again, the terrible attitudes of the workers completely overshadowed any positive qualities. Overall, this hotel simply doesn't compare to the other Westins. The Westin Diplomat in Hollywood, Florida is incredible, so I expected more from this hotel.

I stayed at the Westin Horton Plaza in April on a business trip for four nights/five days. Overall I was pleased.

The bellmen were very helpful as was the concierge when I asked about spas in the area. There were always cabs around so I never had to wait. The Starbucks came in very handy early in the morning. I was in one of the standard rooms overlooking the Westin's courtyard area. The room was comfortable for a business trip, but maybe not for a week long vacation. There's a large desk and two chairs and a table. The "Heavenly" bed was just that: heavenly. Despite what others have said I actually loved the shower and the water pressure. My only complaint was the noise. Like others have mentioned I could very easily hear what was going on in the rooms next to me and let me tell you at night that was not a good thing. There were also loud clanking noises which I complained about when I arrived but the front desk never followed up with me. After speaking with coworkers also staying in the hotel we figured out that everyone could hear loud clanking noises from their rooms. You can also hear the toilets flush in the room next to you.

All of the employees were very polite, especially every evening when I called them about setting up a wake up call. The gym was nice but VERY crowded early in the morning. I went to the gym around 6:30am and it was packed. There wasn't a single machine available. So if you're a gym person I recommend going to the gym in the afternoon when it's not crowded.

The Westin is in the downtown area of San Diego and actually reminded me of the business centers in NY and DC that typically shut down after 6pm. I was rather surprised by the number of homeless people surrounding the Westin. As a resident of DC I am used to homeless people but San Diego was an entirely different level. I went to the Wendy's around the corner when I needed a really quick bite to eat and there must have been at least 40 homeless people in there. It isn't a big deal, just something I didn't expect. The mall is next door but it isn't great. If you're there on business and have an hour or two to kill every afternoon the mall gets old really fast. Also if you need to get a quick meal but don't feel like eating at the hotel or walking five blocks to a restuarant there aren't many options unless you want mall food.

I'd probably stay at the Westin again if I was in the area for a business trip. Other people on my trip stayed at the Sheraton Marina and they seemed to have more complaints about the Sheraton than I did the Westin. The Sheraton is rather isolated and the Westin is in the heart of the city so if you prefer to be in walking distance food, nightlife, and shopping I'd recommend the Westin.

I thought that given the quality of Westin Hotels and Resorts that staying at Horton Plaza would have been a good idea over the Memorial Day weekend. However, when my girlfriend and I arrived our room had a few problems with it. First of all the bathroom was missing towels and soap, not a huge deal. What we weren't fans of was the noises coming from either side of the room. We happened to get booked into a room that connected on both sides. We could hear the hair dryer going on one side and the television going on the other side plus we basically had a view of the entrance or valet area. After talking with the front desk the best they could do for us was a room with 2 double beds that was akwardly shaped! So much for the romantic weekend. I had read that the area was a good place to stay in terms of bars and nightlife however it seems that the restaurants in the mall right next door closed too early for our night owl likings and my girlfriend felt a little uncomfortable walking towards the downtown at night. We decided to eat at the minimal buffet that they had in the lobby of the hotel Monday morning and it was quite expensive for the spread. I never would have guessed the breakfast woudl be so much for the two of us. San Diego is a wonderful place and have been several times. This was the first time we stayed at the Westin and probably the last time as well. I may go back if I am on business but not to get away with my girlfriend again in the future.

My boyfriend and I spent 3 nights in this hotel over Memorial Day weekend. I'm a Gold member with Starwood so we were upgraded to a larger room on the top floor. I wanted to stay at the W, but the reviews on TripAdvisor were *so* negative that we chose the Westin instead. I actually thought the room looked more like a W than a Westin, so that would be a plus.

The hotel is in the Gaslamp area, sort of like Rush Street here in Chicago. Loud with lots of bars and people on the street til all hours. Fortunately, our room was on the back side of the hotel and the windows were well-insulated because street noise was not an issue. The hotel is centrally located and easy to walk most places, but I personally would not stay in this area again because the restaurants on Fifth Avenue were so expensive (average entree prices = $25). I would consider Little Italy as an alternative.

I enjoyed the hotel, the pool and spa area and the lobby bar (I don't think $8 for a drink in a hotel is excessive). The valet service was prompt and courteous. My only negative experience was with the female concierge. We asked for a restaurant recommendation and specifically requested a place with more reasonably priced meals. She sent us to a place that was just as expensive as the places we were trying to avoid!!! I did not bother asking the concierge for any more advice during our trip! Actually, this really irked me because I worked as a concierge at a Four Seasons Hotel during grad school and it just shouldn't have happened. A good concierge should be able to recommend a restaurant that fits the guest's criteria.

Other than that, I really enjoyed the Westin and would recommend it highly!