We stayed one night at this Hyatt after flying into Boston for Thanksgiving. We found our high floor view room to be usual high Hyatt quality, offering outstanding views of Boston Harbor. All the usual amenities which have made me a longtime Hyatt Gold Passport member were in place. The restaurant however left a lot be desired, really dampening what would otherwise be a better review. Both times we ate there (dinner, breakfast) service was spotty, items listed on the menu were not available and substitutes offered didn't meet our expectations. If we weren't so tired from flying across country we would have eaten out.

We had an awesome time at the Hyatt!! The service was great, the rooms were clean & the food was good. We especially were impressed with the Concierges who gave us super advice & helped us get all around Boston. Everyone was friendly & helpful.
We also had a Harborside room which offered many beautiful views.

If you stay there be sure to get a room that overlooks the harbor the view cant be beat. The food prices were way to high is my only complaint. They were high even for hotels I thought. Just seems wrong to pay $20 for an breakfast for one person. Also for the price you would think they would have a fridge in the room.

We stayed only one night at this hotel. We had a room on the 9th floor overlooking the harbor. What a beautiful view! We got into town around 1230 and figured it would be too early to check in. we called and talked to someone at the front desk and he said there were some rooms available and we could try and get one of those on a first come first serve basis. He also said if our room was ready we could have that one. We were in luck our room was ready and we checked before 1pm. We had parked in the pay lot not knowing if we would be able to get in. It is expensive! $10 for the first hour alone. We were getting rid of our rental car and were going to pay for our ticket. we were in the lot less than an hour and expected to pay the fee. The Concierge waived the fee which was super nice of them to do. Our room was really nice. My only complaint was the room was stocked with only one washcloth...which was weird. The water taxi area is right behind the hotel which was nice. ALso we had no issues with the shuttle in the Am. We waited about 10 mintues for the shuttle to take us to the airport. All in all it was a nice place. I might think differently though if I was going on vacation there because of its distance from downtown Boston.