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Onyx Hotel - a Kimpton Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 165 reviews
165 Reviews
5.0 of 5 stars
77
4.0 of 5 stars
56
3.0 of 5 stars
14
2.0 of 5 stars
14
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#12 of 72 hotels in Boston
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  • Rooms: 112
Description: Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated... This description is based on information provided by the hotel.
Address:
155 Portland Street
Boston, MA 02114
Check Rates: $357 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Onyx Hotel - a Kimpton Hotel

( 21-25 of 165 )
“Great Place”

Onyx Hotel - a Kimpton Hotel

Feb 16, 2008

I stayed here for 2 nights. The staff were friendly, the room was clean and the sevice was excellant.

  • This TripAdvisor Member:
    • Liked — Location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quietkeyIreland's Summary
Date of Stay: June 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: November 11, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Onyx is ok, but not exceptional”

Onyx Hotel - a Kimpton Hotel

2 of 5 stars
London
Feb 6, 2008
1/3 found this review helpful

We stayed at the Onxy for 3 nights over Superbowl weekend (go Giants!). The rooms are nice, quite spacious and well decorated, bathroom roomy and well fitted but the overall feeling in the hotel is that it's a converted office block (not least as it overlooks office buildings opposite). The reception area has a bar & restaurant (the Ruby room) which has a very low ceiling and they've tried to compensate for the squareness of the space by adding curves - which sound great but actually take away a lot of space and you feel like you're falling over people to get from the bar to a table.

As with all Kimptons, it's a pet friendly hotel which is fine (and hasn't been an issue in any of the other Kimptons we've stayed in) but on Sat eve there were about 4 dogs and 3 cats in and out of the lifts and one man sat with his cats on his lap in both the reception and the bar. Would be a nightmare if you have pet allergies!

The other disappointing thing was the breakfast - on Sat & Sun there's no room service until 8.30am which is late, and when we did order one hot breakfast and one cereal breakfast, we got one bowl between us (which had yoghurt in) and one set of cutlery. We managed, but it wasn't very sensible of them as they knew there were two of us in the room!

I saw a previous review which said this was a good location - I wouldn't totally agree with that, it's a little out of the way (although it only takes 10 mins to get into the centre of things on foot) but is round the corner from the Bruins ice hockey stadium so gets very busy when there's a game on.

A big positive for this hotel - as with a lot of Kimptons - is that the staff are very nice, and we found the Spanish receptionist (who I think was called Cecile) extremely helpful and accommodating.

They also have a wine hour from 5pm which was a nice addition.

All in all not bad, but not as good as we were hoping.

One thing to watch for as a general point - we got ripped off by the taxi driver from the airport who took us the scenic route and charged us $35. On the way back, the hotel got a limo for us which arrived early, was very comfortable and we got to the airport in 10 mins in comparison with 30 mins on the earlier trip and it was only $25! The first taxi driver said he didn't know where the hotel was, put the address in his sat nav and then didn't ask it for the route - and we went via Fenway Park which is out of the way. Something to watch for as they don't have a set rate into town from the airport as they do in New York.

  • This TripAdvisor Member:
    • Liked — Rooms were spacious
    • Disliked — Bar area is very claustrophobic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASWh's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: October 23, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“They were the best!”

Onyx Hotel - a Kimpton Hotel

5 of 5 stars
Reston, VA
Jan 30, 2008
1/1 found this review helpful

We had the most interesting fourth of July visit to Boston and were treated exceptionally well by the staff at the Onyx. From the great conversations during wine hour to the generousity of the staff for some unusual requests, we were greeted with friendliness, generosity and entertainment on all fronts.

Our room was clean and the special 4th of July duck was an exceptional touch. The bathroom was spotless.

The staff also made some great recommendations for off-the-beaten-path restaurants and activities.

We had some issues with Internet access, but they were remedied in a timely manner, and the staff even followed up after the visit.

All in all, it was one of the most pleasant hotel experiences we have had in Boston. We will most likely stay in the Onyx the next time we trek up to Boston.

  • This TripAdvisor Member:
    • Liked — The staff and the cool atmosphere
    • Disliked — The size of the wine area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thinkinglady's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: January 30, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Another nice Kimpton property”

Onyx Hotel - a Kimpton Hotel

Jan 3, 2008
1/1 found this review helpful

Just returned 3 nights at The Onyx which included New Years Eve. First Night in Boston is a lot of fun.

Great service, clean, very dog friendly, walking distance to Freedom Trail and great North End Italian restaurants and cafes, close to the TD Banknorth aka new Boston Garden and North Station T stop, immediate neighborhood much improved since completion of Big Dig and new Garden.

Nice Kimpton touches like the evening wine/beer tasting with cheese and crackers. Knowledgable staff re restaurants etc. Had a delay in fetching car from parking garage at departure, but they volunteered to refund that day parking charge which you should know is a bit steep at $38/day, but thats not too unusual for city hotels.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmackq's Summary
Date of Stay: December 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 13, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Pet owners, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“LIked this hotel”

Onyx Hotel - a Kimpton Hotel

Jan 3, 2008
1/1 found this review helpful

We have stayed in the Onyx several times when visiting Boston and I really like it. It is situated in the North End so we would have to hop in a cab to go downtown. Really modern hotel with very friendly staff. Only down side is they dont have a restaurant you can get bar food in the evenings and they do a buffet style breakfast in the bar area.
When we arrived to check in, it was too early and our room wasnt ready they had a room on a smoking floor, which as we were so tired we agreed to take but i wish we had of just waited it stunk of stale smoke!
The hotel also has a courtsey car in the morning time which would bring you down to the financal district.
Overall I would recommend this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pepperIreland's Summary
Date of Stay: April 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: February 08, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Pet owners, Tourists
I do not recommend this hotel for:
Older travelers, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Onyx Hotel - a Kimpton Hotel

( 21-25 of 165 )
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Onyx Hotel - a Kimpton Hotel Address

155 Portland Street, Boston, MA 02114